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Bug in Open Tickets Interface on Atlassian Support Portal

Sofiene RIAHI
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October 3, 2025

Dear Community,

I have noticed a bug over the past few days when accessing my open tickets on the Atlassian support portal.

When I try to click on my profile to view my requests using google chrome on a open a ticket , I’m unable to do so. It seems that the drag-and-drop overlay for file attachments is covering the entire screen (as shown in the attached screenshot) .

As a former developer, my reflex is to remove the div manually using browser tools, but I think that most users may not have the ability or knowledge to do this.

Could someone kindly provide me the link or channel where I can report this bug to Atlassian, to quickly fix this bug?

Thank you in advance for your help.

Best regards.

bug-UI-open-issue-atlassian-support-portail.png

1 answer

0 votes
Valerie Knapp
Community Champion
October 3, 2025

Hi @Sofiene RIAHI , welcome to the Atlassian Community and thanks for your post.

I have referred this to Atlassian. Someone should reply to you here about this issue.

Best wishes

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