Can't access Trello, Bitbucket, or OpsGenie to include in Atlassian Access

[#1]

I reached out to Atlassian Support last week and followed up this week, but have not heard any response and our '30-day trial' is quickly moving by while we are stuck at this point...

Users, no longer with the company, tried free versions of Bitbucket, OpsGenie, and Trello within our organization BUT not through IT processes.

In the meantime, Atlassian was set up via IT controls including Jira Software, Confluence, and Jira Service Management.  These were set up under our Organization and are controlled by IT & JIRA Admin.  NOTE:  We use Cloud for all.

When installing Access, we verified our domain & claimed our users.  Users who were previously added to Bitbucket, OpsGenie, and Trello are now included in our managed users.

The problem is we have no Admin access to these products to a) remove users, b) cancel/remove the original product access (under previous install), or c) move them under the organization to be part of the IT and Access control.

Of the 3, only Trello (free) is actively used by a small handful of users who do not want to give it up.  I cannot manage any of these accounts and there are some users who have access to other products, so we cannot simply de-activate them in Access.  The others still need customer access for portal requests, so de-activating single users won't work.

Has anyone seen this problem before or know of a solution so we can work through this stop gap and move on?!

Any/all insights or assistance would be much appreciated!

Thanks,

Sue

[Bert Dombrecht]

Hi Sue,

I don't think I understand your problem so - setting expectations - this is not a solution, but a description of our setup. I feel we are in a similar situation but it is not percieved as a problem.

Users with an Atlassian account based on their company email are managed users in our case as well. SSO authentication policy is enabled. As a team in our company we only manage a Jira and Confluence cloud site (+ an on-permise Bitbucket and Bamboo site).

However, a number of our users also use Trello with the same user account, or are set up with access to other Jira or Confluence sites outside of our organization (supplier-managed sites for example).

Our area of governance is only our company site product access (Jira / Confluence cloud) and the management of company-managed accounts in terms of security, email address and display name.

Our users are free to use their (company managed) Atlassian account to access other Atlassian cloud products. However, if we notice a managed user has started another Confluence or Jira site (we get a notification of that: product created outside <domain>), we contact them and onboard them in our company site.

Kind regards,
Bert.