Rovo AI configuration

Is there a time where the AI Rovo agents you can build will have a way to customize the chat window with the same Icon used in the configuration of the portal? Also is there a way to have the chat window to appear for use first and disable the service portal until there is human interaction that cancels the chatbot and proceeds with the service portal and groups we created with forms?

Basically a Bot only option first, then to my Customer Portal or Help Center

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