What's the best way that you've found to guide users to your Rovo agent?

May 28, 2026

I have built a knowledge hub for our Atlassian users at my organisation, and a Rovo agent which uses that info alongside Atlassian documentation to answer questions and guide users in the right direction (with a lot of help from @Jason Krewson's article What Rovo Agents have you created? - thanks Jason!)

The agent works well and I'd love to embed it in the landing page of the knowledge hub, or even guide users to it without a convoluted series of steps (click the Ask Rovo button, click the menu button, click View All Agents etc etc) but I can find no easy way of doing this and no guidance anywhere.

Has anyone else found a way of getting users to go straight to a particular agent?

1 comment

While there isn't a native "embed" button for Rovo agents yet, you can significantly reduce the friction for your users by using direct links and integration triggers.

The most effective way to guide users directly to your agent is by using its unique profile link. You can find this by navigating to Chat > Agents, locating your agent, and selecting Copy link to agent's profile from the more actions (...) menu .

Knowledge Hub Shortcut: You can add this link as a prominent button or "Ask our Expert" link on your Confluence landing page.

Direct Chat Links: There is currently a feature request (ROVO-646) to allow these links to bypass the profile page and open a chat session directly. You may want to watch this ticket for updates https://jira.atlassian.com/browse/ROVO-646.

To avoid the "convoluted steps" of the standard UI, consider these alternative surfaces:

If you use Slack or Ms Teams, you can set up your agent to respond automatically to specific keywords or emojis in dedicated channels.

Slack: Use the /rovo add command in a channel to invite your custom agent and configure triggers.

Teams: Once configured by an admin, users can interact with agents directly in group chats or 1:1 DMs.

What I personally do is to remind users that they can call upon agents directly while editing content by using the /ai shortcut. This allows them to interact with the agent without leaving their current work context.

You can configure your agent to trigger automatically based on specific events (like a page being created in your knowledge hub) via Studio > Agents > Triggers. This pushes the agent's assistance to the user rather than waiting for them to find it.

There is also a logged suggestion request to provide public APIs to access Rovo Chat and Agents & search https://jira.atlassian.com/browse/ROVO-239

and

to add ROVO agents on Public confluence documents http://jira.atlassian.com/browse/ROVO-363