Why Script runner behavior of listner wont work in Jira policy type project

[PLaksh11]

Hello,

We are using "Jira-Business project" and found Script runner Behaviors and listeners are not working in edit screen of a ticket.

Earlier we used "Jira-Software project" and there behavior and listeners are working.

Is there any reason why Script runner is not working in "Business Projects".

Note: We want to Hide some custom fields based on other custom field value in Jira Business Project. Please let us know is there any way that i can achieve this.

Thanks,

Prathap DL

[Arkadiusz Wroblewski]

Hello @PLaksh11 

- Are you trying to solve this with a Behaviour or with a Listener?

- What exactly should happen: hide/show a field on screen, or update something after the issue is created/edited?

- On which view are you testing it: Create, Issue view/Edit, or Transition?

- Which field are you trying to control?

- Is that field a standard Jira field or a custom field?

- Is this a company-managed project or a team-managed one?

- Do you have the ScriptRunner Behaviours companion app installed?

- Does a very simple Behaviour work in the same project and issue type?

I am asking because on Cloud, Behaviours are limited to supported fields/views and require the separate companion app, while Listeners are a different feature entirely and run on Jira events rather than changing the UI directly.

[PLaksh11]

Hi @Arkadiusz Wroblewski  

Thanks for the response.

1. Script runner is installed and we are using for Jira software projects.
2. Its an Company-manages projects.
3. Behavior will work only in create screen.(For business company managed project)

You can check the updates from script runner website.

Note: We need to Hide/Show fields(custom fields) based on other field value(Custom field) in Edit/View Screen.

Based on workflow transition and field value update for both we need behavior to work.