TestRail User shows as anonymous

[Richard Merced]

When pushing a defect from TestRail to Jira the user in Jira appears as anonymous in the Permission screen.  I have already tried changing TestRail integration configuration to include the following in the [push.fields] : 

email=%jira_user%
token=%jira_token%
password=%jira_password%

Just want to allow users to change the reporter. Yes, I've seen a million posts on this and tried a lot of things. I'm down to this. 

[Martin Runge]

Hi @Richard Merced

The issue is likely that TestRail's integration user lacks permission to change the reporter field or the credentials aren't being validated correctly.

I would check two things. First, verify the TestRail integration user exists in your Jira Cloud instance and has at least "Change reporter" permission in your Jira projects. Cloud's permission scheme is strict about who can modify reporter fields. Second, confirm TestRail is using an API token and not a password. Cloud doesn't accept password authentication for app integrations. The syntax looks right, but the credentials format matters.

Cheers, Martin