Issues to Installa an external app

[LUIS BOLIVAR]

I used an external application from Market place named "External Share for Jira" by Warsaw Dynamics, now I want to buy the app. But Everytime I tried to buy Im getting this error:

We ran into a little trouble

Unfortunately, we’re unable to process your request. Please retry again in some time

I tried on different days, but the error continues.

[LUIS BOLIVAR]

Hello Brant, thanks to answer, Actually I contact the app support team, but we got an answer saying that they have not contol on Attalsian Market Place, As I plan to buy the app I put a credit card as payment method and fill the form about billing information but the error continues. Maybe there is a error because I tried the app once, and now I get the message again that tries for free, ther is no option to buy.

[Brant Schroeder]

@LUIS BOLIVAR I would suggest reaching out to the app support.  You can purchase apps on a free plan.  You might not have any payment information on your account and that could be causing the issue.

[marc -Collabello--Phase Locked-]

I would guess this is because you are on a free Jira plan, and the app is paid.  This error can occur if you do not have a payment method in your account.

[LUIS BOLIVAR]

Hello marc, as I plan to buy the app I put a credit card as payment method and fill the form about billing information but the error continues. Maybe there is a error because I tried the app once, and now I get the message again that tries for free, there is no option to buy.