Is there a way to see app usage in Jira Cloud?

[Aresky Bandera]

Hello! I was wondering if there is any way ( as Jira Admins)  that we can see the usage of the apps that we have installed? 
We are going through a checking process and currently is quite hard to understand, for example:

• What apps are actively used?
•  What is the level of use, i.e.hourly, daily, monthly?
• Who is using the app(s)?

Thank you 

[Nikola Perisic · Accepted solution]

Hello @Aresky Bandera 

Currently, there is no feature like this in Atlassian. I've looked up the APIs' as well, nothing was found to retrieve the data that is based on the apps.

[Aresky Bandera]

Hey Nikola, thank you for letting me know that. I find it a bit tricky for admins to do that. Specifically if there is a large amount of apps that need to be reviewed. Would be great that in the future Atlassian could provide a bit more insights. 

Thanks 

[Nikola Perisic]

It actually is a good feature request. This should be part of the Insights. The furthest that you can see is for the mobile app usage and basically thats it.

[Aresky Bandera]

Yeah it would definitely be helpful. Do you know how does the feature request process work? 
Thank you!

[Nikola Perisic]

@Aresky Bandera You would have to open a discussion in Atlassian community and get it accepted by Atlassian. Keep in mind that Atlassian has lots of products especially product managers who are flooded with requests.

[Shivam Sharma]

For your query, there might be an application on marketplace (which is only available for DC, not cloud: App Usage for Jira ). There's also an open request for that, you can upvote it if your problem still not resolved (https://jira.atlassian.com/browse/MP-113)

[Michael Thompson]

"Gathering interest" since 2021 :-(

[kc]

Thanks for the question, @Aresky Bandera. We are also looking for the same insights and data points. The use case for this is to better allow admins to understand app usage patterns. Where possible, we aim to leverage native Atlassian apps rather than third-party connect apps, with security being the main concern.

[Jehan Bhathena]

Hi @Aresky Bandera 

Have you checked the Audit logs to see if any activity is reported here https://support.atlassian.com/security-and-access-policies/docs/audit-log-activities-database/

They've recently included Jira and Confluence apps in the audit logs too, and while the current Audit log isn't that great you can still filter the required activity and export the csv to search it further.

Hope this helps.

[Yatish Madhav]

Thanks for the post @Aresky Bandera  and the comments @Nikola Perisic 

I have been wanting and desperately looking for something like this too. I find it crazy that for some add-ons like some that +-10 of our+-500 users are using it, we have to pay for the full +-500 :(

I hope Atlassian sees this and takes some action on their marketplace billing model ...

Thanks again