I am unable to integrate Jira and its TestMo PlugIn

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Hi @Steven Murdoch

Based on the error you receive this is likely related to your instance.

Provide this information to Atlassian.

Please raise an issue with Atlassian Support

Note: you will need to be in admin role in your Atlassian environment, to raise a ticket

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hi @Steven Murdoch

Is this Jira Cloud or Jira Data Center?
What Jira version are you running?
What Testmo version are you using?
Does the error appear immediately after clicking Connect to Jira, or later in the integration process?
Are there any related entries in atlassian-jira.log (for Data Center) or the browser’s Developer Tools (Console/Network)?
If you’re using Jira Cloud, is the integration based on OAuth 2.0, an API token, or a Personal Access Token?

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hello

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Im using Jira cloud

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Version 1001.0.0

Im going to Admin then Integrations via Testmo, perhaps the Jira Cloud address was incorrect?

The error shows immediately

5 Not sure

6 Not using a PAT

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Screenshot 2026-07-02 at 10.38.42.png Screenshot 2026-07-02 at 10.48.49.png

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hi,

I think URL is fine. don't use the trailing / in the end.

Here's what I tried in my personal account:

installed the app on my jira
set up my testmo account as well
after entering the details, i got this error "Failed to authorize with Forge app: Jira installation not found for the provided identifiers."
I uninstalled the app from Jira
from testmo admin - integrations - added the jira site
installed the app from that prompt
After installation, clicked manage app - get started and then configure
this seems to have forcefully generated the missing identifiers
test connection proved successful and I was able to add the connection as well.

If you're still stuck, try incognito mode or clear the browser cache and cookies or may be different browser.

let me know

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I am unable to integrate Jira and its TestMo PlugIn

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