How to remove user from "Easy Issue Templates for Jira"

[amit mitra]

Hello

We want to remove few users from our

"Easy Issue Templates for Jira" Services which we used right now we have 11 Users but all users are not use this services we only need few users so how can we remove users from particular services.

[Pavel Pavlovsky_AppLiger_]

Hi @amit mitra ,

Paul here, the creator of Easy Issue Templates for Jira. I previously reached out to you via our support channel.

As Kate mentioned, our and Atlassian current billing model does not allow for the removal of individual users from the app subscription. However, I’ve responded to your ticket, and I’d be happy to collaborate with you to explore possible solutions.

Let’s connect there and see what we can do.

Cheers,
Paul

[Kate Pawlak _Appsvio_]

Hi,

There is no possibility to define how many users have access to the app (so you have to paid for them). If the app is installed, you have to pay for all users in your Jira instance.

On the Atlassian Marketplace is explanation how to count the price:

How do I determine my cloud pricing?

Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.

Note: While this app has features specific to Jira Service Management and Jira Software, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

The pricing structure for cloud apps is as follows:

• Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
• Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
• Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

Annual subscriptions may offer a discount depending on the number of users purchased.