How to get a question seen and answered here

[Julia Foden]

Hi

I have asked a couple of questions recently about a well-known p l u g i n that runs scripts.

Both times my questions have been moved out of Jira Q&A and into AppCentral where they get very few views and no answers. This is frustrating because I know there are loads of experts here who would be willing and able to help me.

Does anyone know how / why / since when the questions on that particular topic have been moved into (hidden in) the other forum? And how can I avoid that happening?

And any experts on that topic please take a look in AppCentral where you'll find my questions sadly languishing among a load of ads :( 

Thanks,

Julia

[Dan Breyen]

Hi @Julia Foden just for clarification, are your questions specifically about Scriptrunner?  If so, have you tried contacting Adaptavist for Scriptrunner Support?  

Here's the link to their Support tab on the marketplace for Scriptrunner: Scriptrunner support 

I see on the marketplace, they have a separate link to submit a support request.  As your question isn't specifically regarding Jira, I would figure that's why it's getting moved.

[Susan Waldrip]

Hi @Julia Foden , to answer your question about why they get moved, the Community guidelines are that if something is specifically about a plugin or app, they should be posted in the App Central forum rather than a product-specific forum. I'm sorry you haven't gotten many answers to your questions but hang in there! App Central is heavily used by both gurus and the vendors who build the apps. Maybe this post will help get more attention to your posts in the future. 😊