Hi All,
We are using Jira service management 4.13.3 and we want to capture the specific keywords from the summary of the email subject line for example if the summary contains critical keyword then the ticket should be raised . It should not create tickets for any other keywords. and according to the keyword the project should be selected .
Is there any way by which we could achieve this kind of functionality by scriptrunner
Hello Komal!
In theory, you can create a buffer project which collect all email issues. You can then place the scriptrunner post function on the "create" transition, which will move the task and set the appropriate priorities to the appropriate projects based on some conditions.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.