We are automating our onboarding process at our company. I have setup a hierarchy of issues to serve as my template (which issues need to get routed to which department). I am storing in the templates the destination project for each of the onboarding items, so that when script runner creates the new tickets, it can easily find the destination project.
In the forms, the data being captured isn't necessary linked to a custom field, and thats where the problem lies. I don't want to make a custom field for every piece of data we want to capture during the onboarding process. I would like script runner to grab the form data and then copy it into the description of the newly created tickets
When HR submits a form via JSM, I need to copy the entire form data into the resulting tickets but I don't know of a way to do that.
I see form data is accessible via Automation for Jira and its possible I might be able t clone the form data this way, but I would rather do it through the script runner cloning process.
https://community.atlassian.com/forums/Jira-Service-Management-articles/New-Access-form-and-form-fields-with-smart-values-in-Jira/ba-p/2867412
