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fail to restore my bakcup .zip on BigPicture

michaelxzhang
michaelxzhang April 25, 2021

I can see the bill for BigPicture and manage subscription , but none in  Manage apps screen, confused me? 

anyone who have same issues and  that would be very helpful to me,

Michael

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
Community Champion
April 25, 2021

@michaelxzhang 

Did you raised request to vendor? 

https://jira.softwareplant.com/servicedesk/customer/portal/1/user/login?destination=portal%2F1

 

Based status page looks ok

https://status.softwareplant.com/

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Anna-BigPicture
Anna-BigPicture
Atlassian Partner
April 26, 2021

Hi @michaelxzhang

Please raise a ticket via our Service Desk and provide us additional information such as your base URL. 

BigPicture Team will gladly help you to resolve the problem

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