How to take ITIL Supplier Management to the next level with Jira!
Do you know exactly when your company’s internet contract expires, and who inside your team is responsible for it?
Imagine this situation.
A connectivity issue impacts your users. You need to escalate quickly with your provider. You know a contract exists, but the details aren’t in your operational tools.
You check emails.
You search a shared drive.
You open an old spreadsheet that may or may not be up to date.
You message procurement. You call finance.
Eventually, you find the information, but not without delay, uncertainty, and unnecessary effort.
Honestly, this sounds familiar to many of us.
Organizations often structure their IT workflows carefully, but supplier governance remains disconnected.
As a result, renewals rely on manual tracking, responsibilities blur during incidents, financial exposure lacks visibility, and risks surface too late, not due to poor discipline, but because governance isn’t embedded in operational tools.
Since IT services depend on vendors and contracts, keeping supplier management outside daily workflows could lead to fragmented accountability, reactive decisions, and weaker service reliability.
Vendor & Contract Management App (VCM)
Working with teams facing this exact situation, we realized the issue wasn’t the lack of contracts or vendor data. It was that this information wasn’t integrated into daily operational work.
That’s why Vendor & Contract Management App was introduced into the Atlassian Marketplace. VCM is a Jira app designed to structure and centralize IT supplier governance directly inside the platform your teams already use within the Atlassian ecosystem.
Instead of maintaining separate repositories, VCM embeds vendor and contract management where service operations actually happen.
From the Vendors Dashboard, you immediately see who supports your IT services and how they are distributed.
Instead of scattered records, the dashboard provides a structured overview of your vendors, their status, criticality, payment status and service type. It becomes a quick control panel to understand your supplier landscape at a glance useful for leadership visibility, audit preparation, or simply knowing who your team depends on operationally inside Jira.
The Contracts Dashboard complements this by giving you a live view of contractual commitments.
Here you can track contracts, Purchase Orders and agreements by status (active, expired, draft, inactive), monitor key dates, financial values, payment progress, and renewal timelines. This turns contracts from static documents into monitored operational elements, helping you anticipate risks rather than react to them.
When you need to drill down, the Vendors and Contracts lists allow you to search and filter information instantly.
Instead of browsing folders, you can filter vendors by name, status, service type and criticality, and agreements by name, vendor, dates or amount. This makes retrieval immediate during incidents, planning meetings, or audits, transforming supplier information into something operationally usable rather than archived.
Vendors and contracts records also include reminders, comments, and full history tracking.
Reminders ensure renewal dates or actions are never missed. Comments allow teams to collaborate directly within the record instead of scattered emails. And the history log provides traceability of updates, decisions, and responsibility changes. Combined with controlled user access, this ensures supplier governance remains structured, transparent, and shared across the right stakeholders.
By embedding supplier governance directly inside Jira, Vendor & Contract Management doesn’t try to replace procurement systems
It completes the operational picture. It gives IT teams visibility and control over the suppliers that directly impact service delivery, turning contracts and vendor relationships into managed operational assets rather than external administrative records.
As organizations mature their service management practices, aligning workflows, accountability, and supplier oversight in one environment becomes essential. Because reliable IT services are not delivered by teams alone, but by the ecosystem of partners that support them.