How Persona Service Integrated Jira and Notion Seamlessly with Getint
When teams operate in silos using different tools, collaboration often leads to inefficiencies and misalignment between teams. This was the exact situation Persona Service, a leading HR services company in Germany, faced.
The Salesforce team and business stakeholders worked in Jira, while the growing IT department managed workflows in Notion. Even simple cross-functional tasks required manual copying of tickets, email chains, and hyperlinks - a process was time consuming and tiring.
The Challenge: Bridging Disconnected Workflows
With the IT department adopting Notion as their preferred platform, coordination with the Salesforce and business teams in Jira became increasingly complicated. Product owners were manually duplicating Jira tickets into Notion and sharing links via email, hoping nothing got lost in translation.
“Our product owner was literally copying tickets by hand and pasting links into emails. It was messy, time-consuming, and just not scalable”, said Tiziano Bruno - Salesforce Consultant and AI/Technology Strategy Lead at Persona Service.
Developing a custom API integration seemed complex and costly, and some team members doubted whether a clean, efficient integration was even feasible. This is why Tiziano Bruno started looking for an alternative solution.
The Solution: Getint’s No-Code Integration Platform
While exploring options, Tiziano turned to ChatGPT for advice and discovered Getint. Inspired by a developer’s step-by-step article demonstrating how to integrate Jira and Notion with Getint, he decided to try it out.
Using Getint’s Atlassian Marketplace app and pricing calculator, Tiziano realized they could integrate Jira and Notion without doubling license costs. The Salesforce team could remain in Jira, the IT department in Notion, and Getint would bridge the gap seamlessly. It's a win-win situation.
Implementation: Quick Setup with Minimal Overhead
In just a few steps, Tiziano had the integration running:
- Installed Getint directly from the Jira Marketplace;
- Followed clear documentation and short videos to set up the integration himself, even that he’s not a Jira or Notion admin;
- Tested the integration using a dummy Notion workspace and a clean Jira project;
- Successfully mapped custom fields, including a unique ticket type called “IT Ticket”;
- Collaborated with a Jira admin to enable bi-directional syncing between Jira and Notion.
“Even though I wasn’t deep into Jira or Notion, the videos made everything clear. It was three clicks to get the API key, and your interface made the rest simple,” Tiziano said.
He also contacted Getint’s support team, when a minor issue with ID mapping and attachments arose (PDF and PNG attachment synchronization is not yet natively supported in the app). The team provided a temporary workaround within minutes.
The Impact: Smoother Collaboration and Cost Savings
- Seamless collaboration - both teams can now work in their preferred tools without losing visibility into each other’s work. No more copy-paste chaos.
- Cost efficiency - avoiding duplicated licensing fees allowed Persona Service to scale affordably.
- Rapid rollout - without a formal vendor vetting process, the integration was tested and launched quickly and independently.
- Low maintenance - the integration is self-managed and requires minimal developer hours to maintain or extend.
Looking Ahead
Persona Service had fully launched the Jira-Notion sync around a month ago, connecting a Jira project involving 15 team members with the existing IT Notion workspace. They are also exploring a potential Salesforce-Jira integration, depending on upcoming architectural changes, especially as the company shifts toward GraphQL.
“We already operate a fairly advanced Salesforce environment with custom APIs and internal monitoring tools. But if Getint can simplify future interfaces with Jira, we’ll definitely look into it,” Tiziano shared.
Final Thoughts
Tiziano’s experience with Getint combined hands-on setup with responsive support. “It’s robust, fast, and easy to maintain. Your team was professional, friendly, and found a fix in under two minutes.”
Persona Service’s story shows that sometimes, the best solutions don’t require major investments or complex custom builds, just the right tool and the right guidance.
📌 Read the full case study here: How Persona Service Integrated Jira and Notion with Getint