We gave every Optimizory app its own AI assistant. Here's what happened.

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Support questions don't wait for business hours. Someone evaluating RMsis at 2 AM in another timezone has a question, and the answer is sitting in a Confluence page they'll never find on their own.

That gap is why we built Knowledge Base, an AI-powered assistant for teams that instantly answers product questions, supports customers, and empowers internal teams from a single platform. It's live right now on the Optimizory website, and this post is a walkthrough of how it works.

One knowledge base, every source

The foundation is a knowledge base that pulls from everywhere your documentation actually lives:

• Confluence sync runs nightly across all configured spaces, or you can trigger it manually anytime. You can track exactly which pages are indexed and when.
• File uploads for PDFs, docs, and spreadsheets that live outside Confluence.
• Web crawling for Marketplace listings, documentation sites, and release notes. Add a URL, set it to crawl, and it merges into the existing knowledge base automatically.

When someone asks a question, the AI answers from all sources at once. No "check page 14 of the other wiki."

An AI agent for every app

Each Optimizory app has its own AI agent trained on its Confluence documentation. Ask any product question simply and it retrieves the most relevant topics and answers instantly.

Need more than retrieval? Switch to a higher reasoning model and it goes beyond the existing data. We've used it to suggest new feature ideas and even generate a white paper targeting a specific industry, complete with synthesis and citations from the documentation context.

Every internal chat session is auto-logged, so team members can revisit past answers and pick up conversations exactly where they left off.

The widget: your docs, on any page

The embeddable widget brings the knowledge base directly to customers. Add it to your website, documentation portal, or any web page with a single script tag.

It's already live on our login page and on optimizory.com. Anyone can ask product questions without signing up, or leave a query for a personal follow-up.

Behind the scenes:

• Session analytics show what customers are searching for, how the AI responded, and where the knowledge gaps are.
• The query tab captures questions submitted through the widget's "leave a query" feature, including visitor details, chat context, and replies. It's a direct channel for customers who want a human follow-up.
• Guardrails control what the widget can and cannot say. Set the system prompt, restrict topics, and customize the assistant's persona, all without touching the underlying knowledge base.

Never miss a community conversation

This one is for fellow Atlassian Partners. The Community Monitor scans Atlassian Community forums, scores posts by relevance, drafts replies, and sends high-priority alerts to Google Chat. Your support team never misses a conversation where your app should be part of the answer.

The Google Chat integration goes further: ask the knowledge base questions, get digests of new community posts, and receive alerts for high-priority support opportunities, all without leaving your team's workspace.

Built for trust, not magic

AI answers are only useful if you can verify them. The query debug tool shows the full pipeline: watch it detect the app, retrieve the most relevant document chunks, and generate the answer, with full visibility into exactly what the AI saw and used.

Admin controls round it out. User management supports email and Google sign-in, with admin and internal roles to separate who configures from who queries. Switch AI providers, manage sync schedules, and configure email delivery, all from one settings panel.

Why we're sharing this

We build apps like RMsis, Links Explorer, Baseline X, Risk Manager and PACT for teams using Atlassian tools, and we kept hitting the same problem every vendor hits: documentation exists, but answers don't reach people fast enough.

This platform closed that gap for us. Customers get instant answers, our team gets a single source of truth, and no community thread goes unanswered.

Try it yourself: head to optimizory.com and ask the widget anything about our apps. No sign-up needed.

Got questions about how we built it or want to see it in action? Drop a comment below or reach out. Happy to walk you through it.

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Optimizory is an Atlassian Marketplace Partner and Atlassian Partner of the Year 2026 building Jira-Confluence-native apps including RMsis, Links Explorer, Baseline X, Risk Manager, PACT, Report X, and UnifiedDocs.