Use Objective Data to Prevent Burnout and Balance Workload in Jira

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Standard Jira reports are great for tracking status, but they often miss the human bottlenecks behind the work. Manual worklogs aren't the answer either. Logging time is a tedious administrative task that leads to guesswork rather than accuracy. Timepiece - Time in Status for Jira's Assignee Duration Report solves this. By utilizing Jira’s issue history, it tracks exactly how long a ticket sits with a specific person. This gives you a clear, objective view of workload without asking your team to manually log a single minute.

The goal of tracking duration isn't to find someone to blame, but to identify where the process is stuck. Objective data shifts the conversation from "Who failed?" to "Where is our process broken?" This transparency helps project leaders justify the need for more resources or better training based on empirical evidence rather than gut feelings.

Step-by-Step Guide: How to Generate Assignee Duration Report with Timepiece?

Step 1

Select your project, click the Report Type menu in the top-left corner, and choose Assignee Duration Report.

Step 2

Select statuses you’d like to add to the report. Even though this is an assignee-based report, only the time spent on the selected statuses will be included in the report.

Step 3

Click 'Assignees' to select the specific team members you want to include in your analysis.

Step 4

After clicking ‘Apply', Timepiece will generate your report.

Pro tip: To drill down into individual performance, use the Assignee Duration Report per Status. Simply select the team member and the statuses you want to track. Timepiece will instantly generate a detailed breakdown showing exactly how long they spent in each specific workflow stage.

Step 5:

To spot long-term patterns, click Report Options and select Average. You can then add Project, Created (YEAR) and Created (MONTH) groupings to focus on your team’s average performance trend over time.

After clicking apply, Timepiece will generate the report.

Conclusion

Managing a project effectively means more than just assigning and moving tickets across a board. Arguably, the most important aspect of project management is managing human capacity. For many teams, burnout is a major issue. In high-velocity environments, this often stems from uneven workload distribution, where a few team members are buried in tickets while others wait for assignments.

Moreover, assigning 90% of code reviews to a single senior engineer can create a bottleneck, which is an obvious management problem and causes delays.

To build a healthier team culture, project leaders need objective data that goes beyond what is happening right now and shows the long-term picture of who is carrying the heaviest load. This is where Timepiece - Time in Status for Jira’s Assignee Duration Report comes to the rescue. By focusing on the human side of the Jira workflow, you can balance the load, protect your team from burnout, and keep your projects moving sustainably.

For more information, go to Timepiece’s Atlassian Marketplace page.