The New Rules of Collaboration: Connecting Jira, Salesforce, and AI Agents

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If you're like most high-performing teams, Jira is already baked into your daily rhythm. It keeps projects on track, issues visible, and responsibilities clear. But here's the hard truth: even the most disciplined Jira setups can hit a ceiling when your work touches other teams, systems, or platforms.

That’s because Jira, on its own, isn’t always built for the kind of cross-functional, customer-facing work today’s teams are doing.

The solution isn’t to abandon Jira — it’s to extend it.

Unlocking More Value: Jira + Salesforce Integration

Think about it: your support, sales, and customer success teams live in Salesforce. Your dev and product teams breathe inside Jira. So when a customer issue comes in or a deal needs technical input, you’re suddenly navigating two systems, two teams, and one major context gap.

By integrating Jira with Salesforce, you enable:

• Real-time visibility across teams - so support and sales aren’t waiting on dev updates, and engineering knows the customer context.
• Faster issue resolution - with bidirectional syncing that cuts out manual follow-ups.
• Better decision-making - with a complete view of customer-impacting issues across both platforms.

But here’s the next-level question: What if you didn’t just connect the two systems — what if you made the connection intelligent?

Jira + Salesforce + Agentforce = Intelligent Workflows 

You’ve probably heard of Agentforce—Salesforce’s native AI agent that’s redefining how teams interact with their data, systems, and daily tasks.

But what many don’t realize is that Agentforce’s capabilities aren’t limited to Salesforce alone.

Its power extends into Jira too, turning routine workflows into intelligent, self-executing operations.

Sinergify AI Agent: The Missing Piece in Your Workflow Stack

If Agentforce is the brain, and Salesforce + Jira are the hands, then Sinergify AI Agent is the connective tissue that brings them into perfect sync.

More than just an integration, Sinergify Agent is a purpose-built AI assistant that works across both platforms, understands your workflows, and removes the back-and-forth that eats into your team's productivity.

With Agentforce:

• Jira issues can be created directly from Salesforce records, context-rich and AI-assisted
• Updates flow both ways, without pinging someone for a status check
• Everyone sees the same real-time picture, in the tools they already use

Want to see this in action or make this a reality?.

Join the upcoming webinar designed for teams who live in Jira but work closely with sales, support, or success teams in Salesforce, and discover how Agentforce bridges the gap.

Save Your Seat

🗓️ Date: July 30, 2025

🕘 Time: 9:00 AM PST

🔗 Register now: Driving Efficiency and ROI with Agentforce

[Jashandeep Kaur]

A must attend.