Protect SLAs across ITSM systems and avoid hidden integration risks. Join the webinar by Getint!

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In IT environments, teams rarely work in a single system. Jira Cloud, Jira Service Management, Salesforce, Zendesk, ServiceNow — they all need to work together.

But while integrations connect tools, they don’t always guarantee one critical thing:

consistent SLA performance

Join our webinar session which will be led by the two experienced practitioners:

• Jacek Wizmur, Co-Founder at Getint, working closely with enterprise customers on designing scalable, reliable integrations.
• Mayra Guerra, Support Team Lead at Getint, specializing in day-to-day integration operations, troubleshooting, and maintaining SLA consistency in complex environments.

Together, they’ll combine strategic and operational perspectives to show how SLA reliability is impacted in real-world setups — and how to approach it effectively.

Webinar details

Title: Protecting SLAs in Cross-Tool ITSM Integrations: Operational Reliability Across Systems

Date: Tuesday, April 21, 2026

Time: 6:00 PM CET

What will you learn?

During this session, we’ll share practical insights from real integration projects and show:

• why SLA inconsistencies appear in cross-tool environments
• what typically breaks in synchronization (and why)
• how to align statuses, timing, and ownership across systems
• how to design integrations that support reliable SLA tracking

More about the hosts

Jacek Wizmur (Co-Founder at Getint) is a long-time contributor to the Atlassian ecosystem, with 15+ years of experience spanning strategy, consulting, partnerships, and integration advisory.

He has supported both enterprise and smaller organizations in delivering integrations and migrations, and regularly shares practical insights at Atlassian User Groups and industry events. Through Getint’s YouTube channel, he has also interviewed some of the best-known voices in the Atlassian community.

Mayra Guerra (Support Team Lead at Getint) is specializing in customer-facing technical support and SaaS integrations. She works with platforms including Jira, Azure DevOps, ServiceNow, Salesforce, Monday.com, Asana, and Zendesk, helping customers solve complex integration challenges and improve the way their systems work together.

With more than 7 years of experience in support and operations, she brings a hands-on, practical perspective to onboarding, troubleshooting, and process improvement.

Secure your spot

If you're working with multiple ITSM or support tools and want to ensure your SLAs remain reliable across systems, this session will give you practical insights you can apply immediately.

Join us to learn how to move from “connected systems” to truly aligned and SLA-safe operations — and in addition — based on real integration scenarios.

[Mohammed Shakhib]

Hi there,

The external links in your post have been removed per our Atlassian Partners - Rules of Engagement. Partners may only link to the Atlassian Marketplace or Partner Directory–external site links are not permitted.

Thank you for your understanding!

[Kinga_Getint]

@Mohammed Shakhib I'm definitely aware of that, and know the engagement rules but is there any possibility to announce the webinar like other partners without inserting a link to the registration form?