Power Up Your Workflows with OnLink AI and Forge Actions

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Whether you’re handling employee onboarding, access provisioning, or hardware requests, reducing manual effort means faster resolution and a better experience. With the latest support for Forge Actions, you can now supercharge your Atlassian Jira Service Management (JSM) automations by directly invoking OnLink AI methods.

What is Forge Actions?

Forge Actions is a newly released capability within Atlassian’s Forge platform that lets developers create custom automation actions. These actions can be added as steps in JSM automation rules and triggered by standard events like issue creation, field updates, or status transitions.

Think of it as a “plug-and-play” logic block that runs securely within Forge, allowing teams to invoke external APIs, execute code, and integrate seamlessly into custom workflows.

About OnLink AI

OnLink AI is a next-generation automation toolkit built specifically for Atlassian integration use cases. It provides pre-built, API-ready methods that connect to common enterprise tools (e.g., Workday, Google Workspace, FedEx, Zoom), enabling low-code workflow automation right inside Jira.

Key highlights:

• 100+ methods to automate common HR, IT, and Procurement actions.
• Easily connect to REST APIs without needing middleware or scripts.

What Can You Do with OnLink + Forge Actions?

Here are just a few real-world use cases that combine the power of Forge Actions with OnLink AI methods:

🔔 Trigger	⚡ OnLink Action
New hire issue created in JSM	Automatically create Zoom license and send welcome kit via FedEx
Send shipment label when Offboarding request moves to “Approved”	Send shipment label to employee to collect laptop and other devices
Asset issue marked as “Resolved”	Update asset status in CMDB and update  CDW
Hardware replacement request is raised	Order device from vendor and create ServiceNow ticket

Step-by-Step: How to Use OnLink AI within Forge Actions

Here’s how you can set up an OnLink AI-powered action using Forge:

1. Go to Automation: Navigate to Project Settings > Automation.
2. Choose a Trigger: For example, “When issue is created” or “Status is changed”.
3. Select Custom Action: In the “Action” step, choose Custom and then select OnLink AI.
4. Connect to OnLink AI: Authenticate and connect to your OnLink AI.
5. Choose an Endpoint: For example, Google Workspace, Zoom, FedEx, etc.
6. Select a Method: Such as Create user, Disable license, or Create shipping label.
7. Map Fields: Use smart values from Jira fields to map request data to API parameters.
8. Save and Test: Your automation is now live!

End-to-End Demo

Power up your workflows and let us know your feedback. Give OnLink AI a try.

👉 Install OnLink AI from the Atlassian Marketplace today.

👉 Explore Atlassian’s Forge Actions to create custom automations.