🚨New in SLA Time and Report: Notifications Before SLA Breach

[#1]

You open your SLA dashboard, and one ticket blinks red — a breach. Too late to act, too soon for excuses. The team scrambles, the client is frustrated, and trust takes a hit.

The pressure of maintaining Service Level Agreements (SLAs) in Jira is immense. It’s a constant, reactive battle against the clock, often defined by the sinking feeling when you see a critical work item turn red – a failure that could impact client trust and revenue.

We're shifting the paradigm from reactive policing to proactive prevention. 🥳We are thrilled to introduce an update for SLA Time and Report for Jira: SLA Breach Notifications. This feature is your new front line defense, empowering your team to maintain control and keep those client agreements rock solid 🚀

---

⏳ From “Oops, It’s Late” to “We’ve Got Time”

The core idea is simple: We warn you when an SLA becomes an unacceptable risk, not when it becomes an absolute failure.

Instead of waiting for the red indicator, you now decide the critical threshold. Do you want to be alerted when 50%, 80%, or even 90% of the allocated time has been consumed? You set the precise percentage, and our app instantly monitors thousands of tickets to identify work items approaching that self-defined danger zone.

---

⚙️ How It Works

You can easily set up SLA breach notifications directly in the app’s Configuration Manager.

Once configured, the app monitors all active SLAs in real time and sends alerts before they reach the critical point.

Each notification includes key details, such as:

• SLA name and goal
• Remaining time
• Assignee and reporter
• Direct link to the work item

So your team knows exactly what’s at risk – and can fix it fast.

---

Setup is Simple: A 3-Step Guide

Whether you are a veteran of SLA Time and Report or just starting out with our app, configuring this feature is quick and intuitive:

1. Navigate to your SLA Configuration Manager and open the SLA Time Goals settings for the desired project.
2. Click the Actions button and select the option to Set up a Before breach notification.
   
3. Use the slider to set your desired Trigger threshold (e.g., 85%), select the target users or groups to notify, and hit Save.
   

That’s it – you’re ready to go.

Want to personalize it?

You can edit the message using shortcodes like [SLAName], [TimeLeft], [WorkItemURL], and more to make it perfectly fit your workflow.

---

Who Benefits? 

While crucial for support desks, the power of pre-breach alerts extends across various teams that rely on timely delivery:

🛠 ITSM & Customer Support Teams

Prevent P1 and P2 incidents from breaching.
Set a 75% threshold to alert senior engineers automatically when critical tickets near the limit.

🧩 Development & QA Teams

Use internal SLAs – like Code Review within 4 hours or Bug Fix within 1 day – and alert leads before time runs out.

🧾 HR, Finance & Back-Office Operations

Internal service desks rely on timely responses, too.
Trigger notifications for compliance tasks, onboarding, or approval processes when they hit 60% of their SLA time.

---

Why It Matters

Proactive > Reactive
Stay ahead by acting before the breach, not after it.

Smarter Prioritization
Focus on tickets that truly need attention, cutting through the noise.

Less Stress, More Control
No more panic when the clock turns red – your team gets time to act calmly and confidently.

Consistent Client Trust
Show your customers that you deliver on promises – every time.

---

Conclusion

Stop Breaches. Start Excelling.

The SLA Breach Notifications feature transforms your approach to service management. It allows you to anticipate deadlines, manage risk, and deliver on every promise. It’s time to stop chasing failed SLAs and start controlling your service quality.

Ready to secure your client agreements and finally give your team peace of mind?

👉 Try SLA Time and Report for Jira Today and Activate Proactive Alerts! (Update with your Marketplace link)