Introducing Elements Catalyst: Elevate your Jira service catalog management

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Managing a service catalog in Jira Service Management can be challenging. Service owners and managers often face hurdles like outdated services, inefficient request processes, and a lack of actionable insights. These challenges not only slow down operations but also impact customer satisfaction and service quality.

Why is maintaining an efficient service catalog crucial for your business?

A well-maintained and high-performing service catalog is critical for delivering an exceptional user experience. When customers and employees can easily find and request the services they need, it reduces frustration, eliminates unnecessary delays, prevents shadow IT, and fosters trust in your IT organization. By streamlining the request design and improvement process and ensuring all services are relevant, accurate, and up-to-date, a service catalog not only enhances cost efficiency and operational service delivery performance but also drives higher customer satisfaction.

Happy users mean fewer complaints, smoother operations, and a stronger reputation for your IT team.

Not familiar with service catalogs? Read more on what an IT service catalog is.

Do you face one of these challenges while managing your customer portal?

❌ Some of your services are outdated or irrelevant: Service catalogs often accumulate outdated or redundant services, creating clutter and making it difficult for users to find what they need.

❌ You lack of visibility into your request types performance: Without data-driven insights, service owners struggle to assess service catalog performance and drive continual service improvement

❌ Your requests fulfillment processes on your customer portal are inefficient: Complex or unclear request types frustrate users, leading to shadow IT or incorrect requests. This forces service owners to spend extra time canceling, recategorizing, or redirecting them, slowing down operations.

❌ Shadow IT is growing: When employees can’t find the right services or face delays in the portal, they turn to unauthorized tools and workarounds, increasing security risks and inefficiencies.

❌ You struggle defining ownership and accountability: Identifying who owns specific services can cause confusion and lack of ownership within the organization, preventing catalog items from accurately reflecting business goals.

❌ You lack visibility into catalog item financial information: Without a clear view of service costs and pricing, managing budgets and optimizing IT spending becomes challenging, leading to inefficiencies and unexpected expenses.

We’ve got you covered!

 

Meet Elements Catalyst, the JSM app that gives service owners and managers the visibility, insights, and control they need to keep their IT service catalog efficient and up to date.

This is how Elements Catalyst can help you:

✅ Clear visibility & accountability – Get a complete view of your service catalog, track ownership, and ensure every request type stays relevant.

✅ Data-driven insights for better decisions – Identify top requesters, spot inefficiencies, and optimize service performance with powerful analytics.

✅ Simplified request fulfillment processes – Reduce incorrect requests, streamline workflows, and improve the user experience.

✅ Optimized service costs & financial tracking – Monitor service costs and revenues to make informed, cost-effective decisions.

✅ Enhanced customer satisfaction – Deliver a seamless portal experience and improve service delivery.

Wondering how to measure your service catalog performance? Read about IT service desk metrics.

Elements Catalyst key features

🔎 Comprehensive service overview: Easily view and manage all services, keeping your catalog organized and relevant.

📊 Usage analytics: Gain detailed insights into service performance and identify areas for improvement.

⚙️Request type optimization: Analyze request type efficiency to streamline processes and enhance customer satisfaction.

💰 Financial insights: Define and manage service costs or prices, and display this information on the customer portal to promote transparency.

🔁 Change tracking: Track all modifications to request types over time and measure the impact of optimizations.

Try the app for free now

Exclusive launch offer

We’re offering an exclusive 1-year free license to the first 100 users who join us for a quick 30-minute feedback call.

This is more than just a special offer—it’s an opportunity to collaborate and shape the future of Elements Catalyst. Your feedback will help us create a solution that truly meets your needs while giving you the chance to experience the app’s powerful features firsthand.

▶️ Try the app on the marketplace now!

🆓 Check how to benefit from the free license.

📖 Read our documentation

💬 Questions? Suggestions? Talk to Juliette, our Product Manager

With Elements Catalyst, you’ll have the best tool at your disposal to optimize your service catalogs, improve service efficiency, and gain support for your IT team like never before. 🚀