Integrated chat for Jira: connect stakeholders, close tickets

[#1]

Teams lose hours waiting for replies in Jira comments.
Context gets lost. People are hard to reach. Work stalls.

As I collaborate with Sevidev team, we developed Chat for Jira to solve this by bringing fast, direct, and structured communication into Jira itself.

So here is why I think it's worth it, and I put a use case for better visibility. 

💬 Why teams use Chat for Jira:

• Chat directly in issues, projects, or one-on-one

• Avoid context-switching — no need to jump to Slack or email

• Centralize communication around the actual work item

• Create issues straight from chat messages

• Keep history searchable and traceable, inside Jira

• Upcoming: channels for real-time, cross-team collaboration

Real-world use case: Testing team in a bank

A QA engineer discovers a bug in production. To move forward, they need:

• The Jira admin (permissions/config?)

• A backend developer (code issue?)

• The product owner (is this a blocker?)

🕒 Without Chat for Jira:

• They leave a comment, wait hours (or days)

• Responses come in at different times

• People tag others who also reply late

• Context is fragmented, resolution delayed

⚡ With Chat for Jira:

• They start a focused conversation directly on the issue (or work item 😅)

• Everyone sees and joins the discussion in real time

• Need to follow up? Send a direct message

• Want to escalate? Create a new ticket from the chat

Result: Less overhead. Faster resolution. Better team alignment.

We’ve built an interactive demo so you can experience Chat for Jira in action - exactly how it would look and feel on your instance.

👉 The app is waiting on the Marketplace, so grab it, and test it.

PS Channels are already in approval 🥳