How to Spot and Support Disengaged New Hires Using Confluence

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Hello there!

I’m Elena from Communardo Products. Over the years, I’ve seen firsthand how effective onboarding can make all the difference for new hires, and how difficult it can be for HR teams to understand if employees are engaging with onboarding materials truly.

Today, I want to share a practical approach to monitoring user behavior during onboarding in Confluence, so you can support your new employees better and speed up their ramp-up time.

Understanding the Challenge: Lack of Visibility into Onboarding Engagement

Let’s say that your company has created a 5-part onboarding hub in Confluence. This hub covers everything from IT setup and team values to security protocols and communication guidelines. You send new hires a link to this hub and expect them to review all the essential information.

But here’s the question: How can HR know if new employees are actually engaging with the content? Are they skipping key sections or rushing through critical pages without understanding the material?

Without clear visibility, it’s hard to identify knowledge gaps early, which can slow down onboarding and affect productivity.

Supporting New Hires Proactively

Let’s meet Maya and Ethan 🔍.

Maya is an HR specialist responsible for onboarding, and Ethan is a new hire starting his journey.

Ethan begins exploring the onboarding hub, moving through pages on IT setup, team values, security compliance, tools, and communication. Meanwhile, Maya wants to ensure Ethan is absorbing the content and not missing important details.

By using the search field in the "Viewers list" of the “Content Report” in Viewtracker, Maya can monitor which pages Ethan has viewed and how much time he spends on each. Noticing that Ethan spent very little time on the “Security & Compliance” section, Maya schedules a short follow-up session.

Why Monitoring Engagement Matters

For HR Specialists like Maya:

• Gain clear insights into how new hires interact with onboarding content.

• Spot disengaged employees early and offer timely support.

• Improve consistency and compliance in training across teams.

• Reduce the need for guesswork and repetitive follow-ups.

For New Hires like Ethan:

• Feel more supported with personalized check-ins.

• Understand critical information faster.

• Experience a smoother and quicker onboarding process.

For the Company:

• Accelerate overall onboarding timelines.

• Increase confidence that employees complete necessary training.

• Build a more knowledgeable and compliant workforce.

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Wrapping Up

Tracking engagement during onboarding is often an invisible hurdle for HR teams. With tools like Viewtracker - Analytics for Confluence, your team gains invaluable insight into how new hires interact with training materials. This leads to proactive support, faster ramp-up times, and a more confident, compliant workforce.

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❓How does your team track and improve onboarding engagement in Confluence? I'd love to hear your strategies, share them in the comments!