How to Restore Tickets in a Jira Project

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Have you ever accidentally deleted Jira tickets? It happens much more frequently than teams expect. Someone can accidentally delete a task or clean up a project and remove the important tickets.

The main problem here is that Jira doesn’t have a button that can restore deleted tickets. Once a ticket is gone, it’s gone. A possible option is to restore it by recovering the entire Jira site from a backup, but this would also impact all projects, not just the one where the ticket was deleted.

To most teams, this is not an option. All you might need to do is revert tickets in a single project, without affecting the rest of your Jira. That is where history tracking and the appropriate tools come into play.

Can You Restore Deleted Tickets in Jira

The answer is no, not directly.  In Jira, there is no recycle bin or an undo button for deleted tickets. Once a ticket is deleted, it will no longer be visible in the project.

What are the options?

1. Restoring a site using a backup. Jira admins can restore deleted tickets using a backup file. This impacts the entire Jira site, not just a single project. It may overwrite other information, leading to downtime.
2. Usage of the Audit log. It keeps a record of the person who deleted a ticket and the time, but does not store the details. You can see that something has been deleted, but you can’t get the ticket back.

Therefore, if you need to recover deleted tickets in a single project, the default Jira options won’t allow you to do this. This is why many teams are seeking alternative methods for monitoring and restoring deleted data.

Why Restoring Project-Level Tickets Matters

Not all teams need to restore the whole Jira site just to get back a few deleted tickets. Often, it affects only a single project. Restoring just a few needed tickets is less risky, and it avoids the danger of overwriting information in other projects.

Here are a few examples where this matters:

• Finance teams. Deleted tickets may contain payment approvals or budget records that are required during an audit.
• IT support. It is possible that a customer request might be deleted accidentally, and the team will have no way to track the problem.
• Compliance. In companies such as healthcare or banking, all activities should be fully traceable. Lost tickets may cause gaps in the audit.
• Project reviews. Even when some tickets have been deleted, managers might require the full history of work.

So, is it possible to restore tickets in a single project in Jira without affecting the others? The answer is yes, you can do this with the help of Issue History for Jira app. 

Track and Restore Deleted Tickets with Issue History for Jira App

Rather than relying on backups or incomplete logs, you can use Issue History for Jira app to track all changes in your projects, including those related to deleted tickets.

Here’s how it helps:

• See deleted tickets. The app displays the date and time of ticket deletion, the user who deleted it, and all other relevant information.
• Use the filter by project. You can easily focus on only the required project in your Jira without considering the rest.
• Export history. You can generate and download project-level reports in Excel, CSV, or PDF formats for audits, compliance checks, or management reviews.
• Avoid full site restore. You don’t have to roll back the entire site to recover just a couple of tickets.

How to use Issue History for Jira: 

1. Install the app from Atlassian Marketplace and enable the deleted tasks tracking option.
2. Select the filter by project, date range, or user, and view the list of deleted tasks. For example: 

     3.  Restore all tasks from the list received, or only the specific ones that are needed, using the Restore button. 

Using this app, you can save time, prevent risks, and have confidence that no important ticket history is ever lost.

Comparison: Jira Native Options vs. Issue History for Jira App

Feature / Method	Jira Backup Restore	Jira Audit Log	Issue History for Jira app
Restore only one project’s tickets	❌ Not possible (site-wide only)	❌ No recovery, logs only	✅ Yes, filter by project
Shows who deleted a ticket	❌ Not included	✅ Yes	✅ Yes
Risk of overwriting other data	⚠️ High	✅ None	✅ None
Useful for audits and compliance	❌ Hard to manage	❌ Limited view	✅ Exportable reports

Summing Up

Jira doesn’t provide a way to restore deleted tickets in just one project. The one possible option is a full site restore. However, it is risky and time-consuming. For teams that need quick, project-level recovery and tracking, an app like Issue History for Jira can be a more suitable solution.

♻️ Want to restore deleted Jira tickets without a full site backup? Try Issue History for Jira →