Hipporello’s Service Desk for Trello now has a customizable performance Dashboard

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Hi everyone,

One of the most requested features in Hipporello Service Desk for Trello is now here: a real-time performance dashboard for service desk reporting!

If you use a tool for managing service desk requests, you know that it can be tricky to measure key metrics like response times, resolution rates, and customer satisfaction without relying on third-party tools.

That’s why we created a real-time, fully customizable performance dashboard—complete with 10 ready-to-use widgets—right inside Hipporello Service Desk.

Watch the video below for a quick overview: 

https://youtu.be/EcKMd3jlodw?si=oDE2C5QZvrSZ5_HK 

What is the Performance Dashboard for Trello?

The new dashboard gives you instant visibility into the performance of your service desk operations in Trello by turning your tickets into actionable insights with 10 ready-to-use widgets, plus the option to build your own custom KPIs.

What do you get with the new Dashboard for performance reporting?

→ 10 Pre-Built Widgets: Get out-of-the-box metrics on:

• Time to resolution

• Average first response time

• Open tickets by status

• Number of unassigned tickets

• Customer satisfaction trends

• Ticket volume over time

• Workload distribution by agent

• Ticket aging

• And more…

→ Custom Widgets:
Track the KPIs that matter most for your team or business by adding custom widgets tailored to your needs. You can, for example, create widgets in the form of pie charts, line charts, ticket tables, etc. 

→ PDF Export:
Easily export your dashboard as a PDF to share with management, stakeholders, or your team during reviews. 

→ Date Filters:
Analyze your performance for specific time periods to identify trends and patterns quickly.

Why it matters for Trello users

For many teams, Trello is a lightweight, flexible alternative to many other service desk tools for handling service desk requests. With the new performance dashboard, you can now get the kind of reporting and insights typically associated with heavier service desk tools without the complexity. 

This update helps Trello users close the gap between ticket management and performance analytics, making it easier to improve customer experiences and internal processes.

We need your feedback

We built this feature based on your requests and have already received amazing feedback! 🎉 We’d still love to hear your thoughts—share your ideas, feedback, or questions in the comments, or reach out to us via the chat on our website.

[Çiğdem Büyükaşik]

Here's the video link again: https://youtu.be/EcKMd3jlodw?si=oDE2C5QZvrSZ5_HK