Exalate support for Azure DevOps Server Support Is Here: Connect Your On-Premise DevOps with Jira

[#1]

Organizations using Azure DevOps Server for development and Jira for project tracking or service management already know the drill: copy and paste work item details, update statuses manually, and chase down responses across systems. It's a nightmare!

That's why we introduced the Exalate for Azure DevOps Server connector, designed to eliminate bottlenecks and ensure smooth collaboration between Microsoft Azure DevOps Server and Atlassian Jira.

This project is an extension of our already existing Azure DevOps Cloud connector, but for the on-premise users.

Why Azure DevOps Server Jira Integration Matters

Often, development teams working in Azure DevOps Server need to collaborate with project managers, service desk agents, or stakeholders who live in Jira. When these teams work in silos, information gets lost, deadlines get missed, and visibility disappears.

With Exalate for Azure DevOps Server, you can automate work item synchronization and bidirectional updates between Azure DevOps Server and Jira. Everything flows automatically and effortlessly, in real-time.

Let's break down some use cases where this connector can make a big difference.

Automate Incident Escalation from Jira Service Management to Azure DevOps Server

Ever had a critical incident land in Jira Service Management (JSM) that clearly needs dev attention? Instead of copy-pasting all the ticket details into Azure DevOps Server, Exalate ensures that:

• Service desk agents can escalate JSM incidents directly to Azure DevOps Server as bugs or tasks, automatically transferring key details like summary, description, priority, attachments, and comments.
• All necessary updates, such as bug fixes, status changes, or sprint assignments, are synced back to JSM, keeping the support agent in the loop without extra effort.

This means faster issue resolution, happier developers (no more messy ticket handovers), and, most importantly, satisfied customers.

Improve Visibility and Reporting

A lack of visibility between development and project management teams often leads to duplicated efforts, delays, and missed deadlines. 

With Exalate for Azure DevOps Server:

• Managers get accurate cross-platform reports without juggling multiple dashboards.
• Project leaders can analyze sprint velocity, delivery timelines, and escalation patterns directly in the tool of their choice.

Cross-Company Collaboration with On-Premise Control

Your development team uses Azure DevOps Server on-premise for compliance or security reasons, while your external partners or clients work in Jira Cloud. This creates visibility problems and forces manual coordination.

With Exalate, you can:

• Sync specific work items between your secure Azure DevOps Server instance and partner Jira projects without exposing your entire codebase or infrastructure.
• Define advanced sync rules that decide which Jira project an Azure DevOps Server work item should sync to, or automate your DevOps workflows based on work item type, area path, or custom fields.
• Sync only the necessary fields, so shared data is not prone to unauthorized access.
• Maintain independent control over one-way or two-way sync, ensuring your integration stays secure.

Optimizing MSP and Multi-Tool Workflows

For MSPs handling multiple clients or organizations managing large-scale development operations, it can be difficult, especially when Azure DevOps Server work items need to be routed to the correct Jira project based on certain conditions.

Some teams track feature development in Jira Software for visibility across the organization, while technical implementation happens in Azure DevOps Server, where the code, repos, and pipelines live.  

Exalate keeps both systems in sync, so product managers see real-time progress in Jira while developers continue working in Azure DevOps Server with everything in one place.

Building on Our Azure DevOps Cloud Foundation

Exalate has supported Azure DevOps Cloud for years, helping hundreds of teams integrate their cloud-based DevOps workflows with Jira. 

The new Azure DevOps Server connector extends this proven architecture to on-premise environments, giving you the same level of control, security, and flexibility you expect from Exalate. 

The connector handles everything, from syncing Azure DevOps Server to Jira Cloud, connecting on-premise Azure DevOps Server with on-premise Jira Data Center, or building a hybrid cloud-and-on-premise integration.

Key Features of Exalate for Azure DevOps Server

• Fully customizable Groovy-based sync rules to set up advanced Azure DevOps Server integrations. Define exactly what data gets shared and what doesn't.
• AI-assisted scripting to make the script generation process faster and more efficient.
• Granular (JQL) triggers to automate syncs between Azure DevOps Server and other platforms based on work item queries, area paths, or custom conditions.
• Real-time one-way or two-way integration with Jira and other systems.
• Full field mapping including custom fields, attachments, comments, work logs, status transitions, and hierarchy.

How to Get Started with Exalate for Azure DevOps Server?

Exalate for Azure DevOps Server ensures that your teams stay in sync while using their preferred tools. If you'd like to see it in action, let's talk!

Request a demo, or book a call with us, and we'll walk you through how Exalate can fit into your workflows.