Exalate support for Azure DevOps Server Support Is Here: Connect Your On-Premise DevOps with Jira

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Organizations using Azure DevOps Server for development and Jira for project tracking or service management already know the drill: copy and paste work item details, update statuses manually, and chase down responses across systems. It's a nightmare!

That's why Exalate now includes the Azure DevOps Server connector,  designed to eliminate bottlenecks and ensure smooth collaboration between Microsoft Azure DevOps Server and Atlassian Jira.

This connector extends Exalate's existing Azure DevOps Cloud support to on-premise environments, giving teams running Azure DevOps Server the same integration capabilities.

Why Azure DevOps Server Jira Integration Matters

Development teams working in Azure DevOps Server often need to collaborate with project managers, service desk agents, or stakeholders who live in Jira. When these teams work in silos, information gets lost, deadlines get missed, and visibility disappears.

With the Exalate Azure DevOps Server connector, you can automate work item synchronization and bidirectional updates between Azure DevOps Server and Jira. Everything flows automatically and in real-time.

Here are some use cases where this connector makes a real difference.

Automate Incident Escalation from Jira Service Management to Azure DevOps Server

Had a critical incident land in Jira Service Management (JSM) that needs dev attention? Instead of copying all the details into Azure DevOps Server manually, Exalate handles it:

• Service desk agents can escalate JSM incidents directly to Azure DevOps Server as bugs or tasks, automatically transferring key details like summary, description, priority, attachments, and comments.
• Updates such as bug fixes, status changes, or sprint assignments sync back to JSM, keeping the support agent in the loop without extra effort.

This means faster resolution, less friction for developers, and better outcomes for customers.

Improve Visibility and Reporting

A lack of visibility between development and project management teams often leads to duplicated efforts, delays, and missed deadlines.

With the Azure DevOps Server connector:

• Managers get accurate cross-platform reports without juggling multiple dashboards.
• Project leaders can analyze sprint velocity, delivery timelines, and escalation patterns in the tool of their choice.
• The Activity Dashboard provides sync monitoring across all connections, so you always know the status of your integrations.

Cross-Company Collaboration with On-Premise Control

Your development team uses Azure DevOps Server on-premise for compliance or security reasons, while your external partners or clients work in Jira Cloud. This creates visibility problems and forces manual coordination.

With Exalate, you can:

• Sync specific work items between your secure Azure DevOps Server instance and partner Jira projects without exposing your entire codebase or infrastructure.
• Define advanced sync rules that determine which Jira project an Azure DevOps Server work item should sync to, or automate your DevOps workflows based on work item type, area path, or custom fields.
• Sync only the necessary fields, keeping shared data tightly controlled.
• Maintain independent control over one-way or two-way sync, ensuring your integration stays secure.

Exalate is ISO 27001 certified and supports role-based access control (RBAC), encryption in transit (TLS 1.2/1.3) and at rest, and decoupled access control — so integration management stays separate from ticketing system credentials. You can review Exalate's security posture at the Exalate Trust Center.

Optimizing MSP and Multi-Tool Workflows

For MSPs handling multiple clients or organizations managing large-scale development operations, routing Azure DevOps Server work items to the correct Jira project based on conditions can be complex.

Some teams track feature development in Jira Software for visibility across the organization, while technical implementation happens in Azure DevOps Server, where the code, repos, and pipelines live.

Exalate keeps both systems in sync, so product managers see real-time progress in Jira while developers continue working in Azure DevOps Server — all managed from a unified console with network visualization across all connections.

Building on Our Azure DevOps Cloud Foundation

Exalate has supported Azure DevOps Cloud for years, helping hundreds of teams integrate their cloud-based DevOps workflows with Jira, ServiceNow, Salesforce, Zendesk, Freshservice, Freshdesk, Asana, GitHub, and more.

The Azure DevOps Server connector extends this proven architecture to on-premise environments, giving you the same level of control, security, and flexibility.

The connector supports syncing Azure DevOps Server to Jira Cloud, connecting on-premise Azure DevOps Server with on-premise Jira Data Center, or building a hybrid cloud-and-on-premise integration.

Key Features of Exalate for Azure DevOps Server

• Fully customizable Groovy-based sync rules for advanced Azure DevOps Server integrations. Define exactly what data gets shared and what stays behind.
• Aida (AI-assisted configuration) to speed up script generation and help troubleshoot sync errors with context-aware suggestions.
• Granular triggers using platform-native query languages (JQL for Jira, work item queries for Azure DevOps Server) to automate syncs based on area paths, custom conditions, or work item types.
• Real-time one-way or two-way integration with Jira and other supported platforms.
• Full field mapping including custom fields, attachments, comments, work logs, status transitions, and hierarchy.
• TestRun functionality to test sync scripts against real data before production deployment.
• Script versioning with full audit trail, rollback capability, and draft mode so you can iterate safely.

How to Get Started with Exalate for Azure DevOps Server

Exalate for Azure DevOps Server ensures that your teams stay in sync while using their preferred tools. If you'd like to see it in action, let's talk!

Start a trial, or book a call with us, and we'll walk you through how Exalate can fit into your workflows.