Can Trello Work as a Ticketing System? YES! Here’s How

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We already know how intuitive Trello is for managing tasks and projects. But did you know that with the right Power-Up, you can transform Trello into a fully-functional ticketing system?

Imagine managing customer support, IT tickets, or internal requests—all directly from your Trello boards collaboratively.

Most Trello users manage projects, client requests, and tickets by adding clients to their Trello boards and manually tracking cards. This often requires creating separate boards for each client, leading to extra effort and scattered workflows.

With Hipporello, your clients reach out to you through a dedicated client portal, while you see all the tickets that need tracking and managing on Trello.

Enter Hipporello’s Service Desk: a solution designed to enhance your Trello workflow without adding complexity. Ready to see how it can transform the way you work? Let’s dive in!

Why do thousands of teams love using Trello as a Ticketing System?

Teams already manage their work on Trello’s visual boards, so why not bring client and employee requests into the same space? Trello combined with Hipporello allows you to handle both internal tasks and external, customer requests in one collaboration platform really easily, as our customers say. 

Here are a few reasons why Trello works so well in this context:

1. Centralized Management in Trello workspaces: Keep all your tickets in one place where your team already works. 

2. Customizable Workflows in Trello boards: You can tailor your ticketing process to fit your team’s specific needs—just like you customize your Trello boards.

3. Visibility: Trello’s card, board, and label structure gives you a clear overview of tasks and their statuses. 

4. Collaboration: Assign team members tickets, leave comments, and update cards easily. 

5. No Learning Curve: If you’re familiar with Trello, you’ll feel right at home using it as a ticketing system. And so you won’t need to spend long hours onboarding your team. 

So even if Trello itself doesn't include dedicated ticketing features, that's where Hipporello's Service Desk shines.

What does Hipporello offer to turn Trello into a Ticketing System?

Hipporello’s Service Desk is specifically designed for Trello users, seamlessly integrating powerful ticketing functionality into your boards without disrupting your workflow. Here’s how:

Native Trello Integration: Hipporello works directly within Trello, so you never need to switch between tools. Installation is quick and easy—add Hipporello to your Trello board in just a few clicks and get started immediately. 

Customizable client portals: The portals Hipporello offers allows your clients to access forms or help articles easily and in an organized manner.

 

Collect tickets through forms and emails: Hipporello’s customizable request forms and client portals let you create the exact setup you need, whether for external or internal users. Forms can be accessed through branded portals or embedded directly on your website. Additionally, you can connect your inbound email to convert emails into Trello cards.

Each submission automatically becomes a Trello card, capturing all the details that you need to help you manage tasks effectively.

Easy-to-use, Efficiency-Boosting Features

• Automations-Ready: Save time by automating repetitive tasks like sending confirmation emails to requesters, updating ticket and assigning members with Hipporello’s built-in options.
  

• Canned responses: Save the frequently used responses to use them and save time when needed.

• Communication through Trello cards: Send and receive emails directly from Trello cards with Hipporello's built-in emailing system, keeping all correspondence in one place and easily accessible for the team. 

Affordable and User-Friendly

With Hipporello, you can access advanced ticketing features without breaking the bank. If you’re already familiar with Trello, using Hipporello will feel like a natural extension of your workflow. It’s designed to simplify your processes, enhance collaboration, and boost efficiency—all within the tool you know and love. 

How to Get Started:

Here’s how you can start using Hipporello with Trello today:

1. Install Hipporello: Find Hipporello in the Trello Power-Up marketplace and add it to your board.

2. Create Your First Form: Use Hipporello’s form builder to design a request form.

3. Link your inbound email to convert emails into Trello cards.

4. Customize Your Workflow: Define how tickets move through your board and set up automations.

5. Start Sharing: Share your form with customers, team members, or stakeholders to start managing requests.

Important: At Hipporello, clients are not added to your boards, meaning they are not billable users. Only your Trello board members managing the tickets count toward billing, ensuring cost-effectiveness and clarity for your team. 

Use Cases:

1. Customer Support with Ease: Many Trello users struggle with managing customer inquiries via email or spreadsheets. With Hipporello, you can create a public form for customers to submit their issues. These issues automatically become tickets, assigned to the right person and tracked in Trello.

2. Streamlined IT Requests: IT teams using Trello can manage requests like password resets or hardware issues more efficiently. Employees submit requests through a Hipporello form, and tickets are routed to the appropriate Trello board.

3. Internal Request Management: Whether it’s managing vacation requests or expense approvals, Trello’s flexibility combined with Hipporello’s ticketing functionality brings structure and transparency to internal operations.

4. Client or Freelancer Collaboration: Freelancers and agencies love Trello’s simplicity. Hipporello enhances this by allowing clients to submit tasks through branded portals, keeping everything organized on a Trello board without endless email chains.

5. Client Communication for Marketing teams: Many marketing teams use Hipporello's Service Desk to collect client requests through a branded portal and manage them collaboratively in Trello.  

Let’s Hear from You!

Have you already tried using Trello as a ticketing system? How has it worked for you? If you’re new to this idea, what use cases are you most excited about? Let us know in the comments. You can also book a free demo to see the system in action and ask your questions!

Start your free 14-day trial of the service desk now and see how it can enhance your workflow, simplify your processes, and make Trello even more indispensable in your day-to-day work.