Bringing Atlassian’s Collaboration Patterns to CRM: New @Mentions, Comments & Notifications in Atlas

[#1]

Atlassian users rely on @mentions to pull teammates into Jira issues, Confluence pages, and Bitbucket discussions. But when it comes to customer interactions, that same level of collaborative efficiency hasn’t always been there.

That changes today. Atlas CRM now includes @mentions, a new commenting UI, and a Notification Center, making customer collaboration inside Atlassian’s ecosystem faster, clearer, and more efficient than ever.

Atlas CRM is the #1 native CRM for Jira and Confluence, and we believe it is the missing piece of Atlassian’s System of Work. This update bridges the gap between team collaboration and customer relationship management, bringing familiar Atlassian patterns to CRM.

@Mentions: Simple and familiar
Jira users will feel right at home. Just type @ and a teammate’s name, and they’ll get notified. Whether it’s about a new deal, a critical support case, or a follow-up on a sales conversation, tagging the right person is now as easy as it is in Jira or Confluence.

A Commenting UI that fits Atlassian’s workflow
Instead of adding scattered notes to different tools, teams can now hold contextual discussions right inside Atlas CRM, ensuring that nothing slips through the cracks.

The Notification Center: Built for efficiency
Atlas CRM’s Notification Center acts as a single source of truth for customer collaboration. Instead of tracking updates across Jira, email, and chat, users can now see everything relevant inside Atlas CRM itself.

This update is a major step forward in making CRM work natively inside Atlassian’s ecosystem. If you’re already using Atlas CRM, we’d love to hear how these collaboration features improve your workflow.

If you still don’t have Atlas CRM, ‍try it out now!

Start your free trial in the Atlassian marketplace. Check out our documentation for more information or contact us via our support channel.