Apple Device Data in Assets: A Guide to Jamf Integration

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Managing devices assigend to employees is not just about inventory management. It comprises of compliance, data security and conformance.  When your IT team is fielding service requests, tracking compliance, and keeping a growing fleet of MacBooks, iPhones, and iPads healthy, the last thing they need is lack of context. That's where bringing Apple device data from Jamf into Assets empowers agents with context.

In this post, we'll cover the use cases and automations you unlock by syncing Apple device data into Assets.

What Is Jamf?

Jamf is the industry-leading Apple device management platform, purpose-built for managing, securing, and deploying macOS, iOS, iPadOS, tvOS, and visionOS devices at enterprise scale. Jamf API Documentation Link.

Similar Tools in the Apple MDM Landscape

Iru (formerly Kandji) is a unified platform combining MDM, endpoint detection and response, and identity management in a single product. OnLink supports Iru integration Assets.

Addigy focuses on Apple device management for managed service providers (MSPs) and IT consultancies, offering multi-tenant management and a strong remote support experience. OnLink supports Addigy integration to Assets.

Use Cases and Automations When Apple Device Data Lives in Assets

Once your Apple device inventory flows into Atlassian Assets, it stops being a static spreadsheet and becomes an active participant in your IT service delivery workflows. Here are the key use cases and automations this enables.

Referencing Assets Directly in Tickets

When an employee raises a service request — "my MacBook is running slow" or "I need a replacement charger" — the support agent can instantly pull up the relevant device asset directly within the Jira Service Management ticket.

Powering JSM Automation Rules

Jira Service Management's automation engine becomes dramatically more powerful when it has access to real-time device data from Assets. Here are some practical automations you can build.

• Intelligent ticket routing 
• Automated SLA assignment
• Proactive compliance alerts
• Lifecycle management workflows 
• Onboarding and offboarding automation

Leveraging Rovo Agent for AI-Powered Device Intelligence

Atlassian's Rovo agents bring AI-powered intelligence directly into your JSM workflows, and they become significantly more useful when Assets is populated with rich device data. You can now have AI agents that help answer questions on replacements, warranties and other device related queries.

OnLink integrates Jamf to Assets

Getting device data from Jamf into Assets shouldn't require a custom integration, middleware or manua import. That's exactly the problem OnLink solves.

Jamf Connection

OnLink connects to your Jamf instance using API credentials (configured through API Roles and Clients in Jamf Pro).




Once connected, you define a field-level mapping that tells OnLink exactly which Jamf attributes should flow into which Assets attributes.

Jamf Field Mapping to Assets

Here's an example of how OnLink maps Jamf mobile device data to Assets attributes:

Jamf Field	Assets Attribute	Purpose
mobile_device.id	Device ID	Unique identifier (used as the key for updates)
mobile_device.serial_number	Serial Number	Hardware serial number
mobile_device.device_name	Device Name	User-facing device name
mobile_device.name	Name	Device name in Jamf
mobile_device.model	Model	Hardware model

For computer inventory using the Jamf Pro API, the mapping looks like this:

Jamf Field	Assets Attribute	Purpose
id	ID	Unique identifier
general.name	Name	Computer name
general.platform	Platform	Operating system platform
groupMemberships	Group Memberships	Jamf smart/static group memberships

The mapping syntax is straightforward: key: designates the unique identifier used to match and update records, map: defines attribute-to-attribute mappings, and config:api= specifies which Jamf API endpoint to pull from.

For full technical details and setup instructions, visit the OnLink Jamf to JSM Assets documentation.

Ready to Get Started?

If your organization runs Apple devices through Jamf and manages IT services with Jira Service Management, connecting the two through Assets is one of the highest-impact improvements you can make to your ITSM implementation.

Try OnLink today to import your Jamf device data into JSM Assets.

Coming Soon: Apple Device Management Service Integration to Assets

We're excited to share that an upcoming OnLink integration will allow you to import data directly from Apple's Device Management Service into JSM Assets. Stay tuned!