AI makes internal Q&A forums more valuable than ever

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Recently, I got the same question twice, from two different customers:

"Can Rovo search our Q&A answers?"

This matters a ton because it reveals what is happening in many companies right now. People are starting to treat AI chat as the default way to get answers.

And once that happens, wrong internal knowledge becomes a real liability.

Rovo AI will answer confidently. The only question is whether it answers based on something correct.

The problem is not AI. The problem is your internal truth.

Most internal questions are not general knowledge questions. They are company-specific, like:

• "How do we onboard a new teammate here?"

• "What is the right process for refunds or special billing cases?"

• "How do we request access to tool X, and what info is needed?"

Those answers depend on your tools, your rules, and your history. They also change over time.

So AI does not magically know your internal truth. It can only reuse what exists somewhere it can access.

⚠️ If your internal knowledge is messy, AI will scale the mess.

Internal Q&A forum is the key

If you want AI chat to be useful at work, you need a place where your company-specific questions get captured, answered, and improved over time.

A good internal Q&A forum does a few things that regular docs and chat do not:

• It captures questions in natural language - the same wording people will use later when they search.

• It collects multiple answers and lets the best ones rise (upvotes help a lot here).

• It keeps the missing context and follow-ups in one place.

• It gives you a way to mark what is correct (accepted answers are part of that).

💡Accepted answers are key because they prevent the worst-case scenario: AI pulling a random reply and treating it as truth.

It also goes without saying, that if Rovo is your new "search box", then your best Q&A answers must be discoverable there. Otherwise people will stop using your Q&A, even if it is full of good knowledge.

If Rovo cannot find your best answers, your Q&A will slowly stop mattering.

Try a small internal Q&A experiment

If you want to test internal Q&A in Confluence, start with one space and real questions your team already asks. That is exactly what I built Community Questions for Confluence for - including making accepted answers discoverable for search and Rovo.

Disclosure: I am the vendor behind Community Questions for Confluence.