🎄❄️ Advent Calendar Day 14: “Dear Bug, I named you ‘Jeff’ because you refuse to leave.”

[#1]

SaaSJet Advent Calendar – The Postcards We Never Sent

Welcome to another day of the SaaSJet Advent Calendar – a series of postcards inspired by real moments from Jira teams’ everyday life.
These postcards are not about features.
They are about people, emotions, and situations we have all lived through.

Today’s postcard is dedicated to a character familiar to every developer, QA, manager, or support engineer.
The bug that never disappears.
The bug that comes back.
The bug that eventually gets a name.

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💌 Today’s postcard

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🐞 The life and adventures of a bug named Jeff

Every product has bugs.
Some are quick, quiet, and polite.
Others… stay with us for a long time.

Those bugs get names.

The story usually goes like this:

1. A bug is found
QA creates a ticket.
Status: Open

2. Investigation begins
A developer tries to reproduce it.
“I can’t reproduce it.”
Status: In Progress

3. Seems fixed
The ticket gets closed. Relief.
Status: Resolved

4. It’s back
A day later. A week later. After the release.
The same bug. Again.

At this point, the bug stops being just a task.
It becomes part of the team.

Dear Bug, I named you “Jeff” because you refuse to leave.

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📉 When bugs break reporting, not just code

The real problem isn’t only the bug itself – it’s how we try to track its life.

How long has it been in progress?
How many times was it reopened?
Is the team meeting the agreed resolution time?
Which bugs have been “stuck” for weeks – and why?

In reality, answers are often hidden in:

• exported CSV files

• pivot tables

• multiple Jira reports that don’t match

As a result:

• reports contradict each other

• managers stop trusting the numbers

• decisions are made based on gut feeling

The article “A simple way to monitor bug resolutions in Jira with SLAs” shows how an SLA-based approach helps bring structure to bug tracking. Without clear time boundaries, bugs like Jeff tend to stay forever.

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🧠 How SLAs help tame Jeff

This is where SLA Time and Report for Jira comes in.

Instead of manual tracking and endless follow-ups, teams get:

• automatic calculation of bug resolution time

• clear SLAs for different bug types (critical, major, minor)

• visibility into which bugs are truly stuck

• reports that show trends instead of chaos

SLAs stop being abstract promises and become practical control tools.

Jeff is no longer immortal. He’s visible. His time is measured. And his impact is no longer hidden inside spreadsheets.

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🎄 Final thoughts

Bugs aren’t going away.
And Jeff will probably stick around somewhere.

But with proper visibility, SLAs, and clear reporting, teams stop fighting chaos and start controlling the process.

See you in the next postcard of the SaaSJet Advent Calendar ✨

[Ulrich Kuhnhardt _IzymesCo_]

I love the fact that the Bug's ID is 404 - Not Found - great work!