Manage your Atlassian Community profile

[Patricia Modispacher _K15t_]

Hi @SilkeS !

Thank you so much for this guide.

But I need to say that I have problems linking my accounts ... I have linked a few before, but now, I stumble upon real challenges.

I changed companies and can't link my old account to my new one. 

I always have this error message.

Do you know why and can maybe help me?

Do you have any ideas about this?

Thank you so much!

[SilkeS]

Hi @Patricia Modispacher _K15t_ ,

I'm sorry to hear that you're experiencing difficulties with linking your accounts. Have you had a chance to check our troubleshooting account linking section? It may provide solutions that can help resolve your issue.

[Stephen_Lugton]

Hi @SilkeS 

More issues with linking accounts and profiles; my Atlassian certifications are displayed on my personal account profile, but since Tuesday or Wednesday they are no longer displayed on the profile for this account.

[Patricia Modispacher _appanvil_]

OH MY GOD!!!!

No, @SilkeS :D 

Thanks for pointing that out!

This was really helpful and I could finally link my accounts! :) 

So happy I could cry. 

[SilkeS]

I am glad to hear you were able to link the accounts @Patricia Modispacher _appanvil_ .

@Stephen_Lugton I am checking with the team if this is a known issue. 

[Robert Nadon]

Hi SilkeS, 

I have a couple of old accounts from previous companies I worked atthat I have written articles and the like that I would like to have credit for on my account.  Since I no longer work at these companies I cannot log in to link the accounts.  Is there anyway to either change the ownership of these or link thme to my primary account?

[Asia]

Thank you for sharing

[SilkeS]

Thank you for reaching out @Robert Nadon. To link your accounts, you must have access to all the accounts you want to connect. The process for linking multiple accounts is now self-serve, and access to each account is necessary to verify ownership of both the content and the accounts. At this time, we don't have another way to link accounts. I will share this feedback with the product team. 

[Robert Nadon]

Thank you @SilkeS 

[Yogesh Mude]

@SilkeS  

I would like to thank you for this detailed document on how to manage and link the accounts all together.

In my case, there is an existing company account using which I used to post answers on the community forum, and while leaving that company, I have not updated the account details. Or I can say that at that time I didn't have this information or the linking account functionality.

https://community.atlassian.com/user/profile/80ae082b-57f3-4e09-8db8-5120a370a7d7 is my existing profile

Now I want to link this account to the primary account which I have set up recently.

Is there any way that I can link this existing one to the primary, or any way that we can transfer all these achievements from the existing account to the primary one?

Thank you.

[SilkeS]

@Yogesh Mude 

Thank you for reaching out. Unfortunately, the only way to link your accounts is by having access to all the accounts you wish to link. The process for linking multiple accounts is now self-serve, and access to each account is necessary to verify ownership of both the content and the accounts.

Merging account activity with another account is not possible due to platform limitations. We are always looking for ways to improve the community experience for our members and I will make sure that your feedback is conveyed to our product team.