Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I'm sorry to hear that you're experiencing difficulties with linking your accounts. Have you had a chance to check our troubleshooting account linking section? It may provide solutions that can help resolve your issue.
More issues with linking accounts and profiles; my Atlassian certifications are displayed on my personal account profile, but since Tuesday or Wednesday they are no longer displayed on the profile for this account.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I have a couple of old accounts from previous companies I worked atthat I have written articles and the like that I would like to have credit for on my account. Since I no longer work at these companies I cannot log in to link the accounts. Is there anyway to either change the ownership of these or link thme to my primary account?
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
June 9, 2025 edited
Thank you for reaching out @Robert Nadon. To link your accounts, you must have access to all the accounts you want to connect. The process for linking multiple accounts is now self-serve, and access to each account is necessary to verify ownership of both the content and the accounts. At this time, we don't have another way to link accounts. I will share this feedback with the product team.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I would like to thank you for this detailed document on how to manage and link the accounts all together.
In my case, there is an existing company account using which I used to post answers on the community forum, and while leaving that company, I have not updated the account details. Or I can say that at that time I didn't have this information or the linking account functionality.
Now I want to link this account to the primary account which I have set up recently.
Is there any way that I can link this existing one to the primary, or any way that we can transfer all these achievements from the existing account to the primary one?
Thank you for reaching out. Unfortunately, the only way to link your accounts is by having access to all the accounts you wish to link. The process for linking multiple accounts is now self-serve, and access to each account is necessary to verify ownership of both the content and the accounts.
Merging account activity with another account is not possible due to platform limitations. We are always looking for ways to improve the community experience for our members and I will make sure that your feedback is conveyed to our product team.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
My certifications and Atlassian Learning coursework were all completed under a managed account through my job. I need to upload one remaining CE activity to extend my current certifications, but I recently lost that job and therefore access to the managed account. That managed account is linked to this primary account, and my profile lists the number of courses completed, but I can't actually see any of that course history, which means I can't obtain proof of course completion to upload for my certification CEs (plus if there were ever any question about a CE I submitted, I would have no way to go back and prove the validity of what I uploaded). Are linked Atlassian Learning accounts going to be merged the way certification portal accounts get merged so that we can continue to access our course/training history?
@SilkeS How would one go about getting support for things related to the community profiles?
I linked my accounts together when it first came out and it was working great up until a month or so ago. Now they are treated really as separate accounts, and I have to use two browsers to comment on the profile that I actually want to use.
This comment here is a perfect example. I'm signed in with my work email, but my primary account is my personal email which has the most points, posts, achievements, etc., but everything is showing and displaying from only this account that's logged in - despite the primary being set.
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
June 24, 2025 edited
@Harrison Poncecurrently, when users post in the forums, the content is published under the account they are signed into, regardless of any linked accounts. We appreciate your feedback and want to improve this experience in the future.
@Cat W I have reached out to the product team and will update as soon as I hear back.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Based upon your response to @Harrison Ponce about content authoring account, might that explain why the counts shown (e.g., posts, answers, badges) on our Profile page are sometimes different from the counts shown on the Forums home page? Thanks!
The unified profile page aggregates the total number of posts from various accounts, unlike the individual profile cards, which do not combine this information. The engineering team is currently working on resolving the differences between the counts displayed on the unified profile page and those shown on the forum profile cards. A small fix was implemented on Monday, which addressed that issue for the total post count.
I have received a response from the product team regarding this matter. They are currently looking into possible solutions to improve the user experience related to this issue. Thank you for your feedback.
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