📣 Cloud admins, we're making app management easier

38 comments

Julia Daehne
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2025

@Yatish Madhav thanks a lot for your feedback. Just a reminder: you can also provide feedback through the new app management experience by clicking on the 'give feedback' button in the top right. corner

 

We have heard similar feedback from other admins and I am please to say that we will make the CTA options more visible in the app overview page where you will be able to select actions without the need to change context. To start with we will show only a few CTA and later add more. This change is planned to become available before we sunset the in-product app management experience. I hope this is helpful 

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Julia Daehne
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2025

@Mark B Wager when clicking on 'manage' you will be directed to the app detail screen and the update button should be visible in the top right corner of the screen. I can see this at my end but if for some reason you don't I would suggest you raise a ticket 

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Julia Daehne
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2025

@Egle Kaziulionyte yes you can interrupt a trial: after you started a trial you can view in the app detail page when the trial will expire and in the top right corner you can select 'stop trial' if you wish. This will re-direct you to the billing console where you can finalise the cancelation 

Yevgen Lasman
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February 12, 2025

I feel like there is a severe lack of details around "certain apps can be installed by users on an Atlassian site at any time, by default." wording and users' installable apps in general.

As an org admin in multiple Enterprise orgs each of which 5+ sites, I see the lack of "default OFF" for "User Installed Apps" functionality as a huge oversight. Trying to explain that a user can install "certain apps" to an enterprise information security team without any supportive documentation from Atlassian is nearly impossible.

Julia Daehne
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2025

@Yevgen Lasman thanks for sharing your concern. Please note that the manage app change does not affect current user installation permissions for apps.

Generally, Marketplace apps can only be installed by Site or Org Admins. Users can install 3LO apps per default and you can at any time choose to turn this default off. To do so please go to "settings" and toggle "blocker user apps" 

Truong Giang Nguyen
I'm New Here
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February 25, 2025

Hi,

Do I understand correctly that in the future, it will no longer be possible to install Marketplace apps via UPM or apply promotion codes through the API as currently done. Could you confirm whether the New Billing System will impact these functionalities? If so, are there any solutions available for developers?

Julia Daehne
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 25, 2025

@Truong Giang Nguyen APIs are not affected by this change. You can install apps from Connected Apps (see image). Make sure you enable the app installation feature in the settings first. 

 

 

Screenshot 2025-02-26 at 11.29.15 AM.png

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Nicolas Esteves
Contributor
February 28, 2025

Hi there,

With the new experience, where can we now find the SEN or Entitlement Number of an app? I’ve been looking but haven’t been able to locate it.

Thanks for your help!

Kind regards,

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Haishen March 3, 2025

When I go to this page, it just pop up a "Something went wrong" message and go to a blank page, I'm already an organization admin, what am I missing?

CleanShot 2025-03-04 at 11.07.15@2x.pngCleanShot 2025-03-04 at 11.08.05@2x.png

Aliosha Romero March 4, 2025

Customers report that they can no longer find their Entitlement Number in the new experience; where is this information available now? 

Thanks in advance,
Aliosha

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Dung Le
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March 4, 2025

Hi everyone,

I’m currently using the Automatic App Installation with UPM process through the UPM API, as described here: Register apps 

Will this upcoming shift to a centralized cloud app management experience in  admin.atlassian.com affect the UPM API? If so, what changes or adjustments might be necessary to ensure my existing workflow continues to function properly?

Thank you in advance,

Dung

Y_ Oezl March 4, 2025

Thanks for changes : 

I would like to know : 

Can we get information about the use of Plug-ins? When was the last time it was used, how actively it is used, etc.??

Thanks

Julia Daehne
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2025

@Dung Le the APIs won't be affected by this change

@Aliosha Romero @Nicolas Esteves entitlement numbers will be added in Connected Apps

@Y_ Oezl whilst app usage is not covered by this change I can tell you that it is part of our backlog. Unfortunately I am not able to tell you when this will become available yet

@Haishen some customers experienced the same issue. We have paused the rollout until we can be sure admins will be able to use the service reliably. 

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