Enable to see some sub-tasks under the parent issue

[Fidelidade JIRA Admin]

Hi

Can someone help me?

We migrated from jira server to data center, our teams are experimenting with Advanced Roadmaps but we are faced with a strange situation. The subtasks of the issue types created by us (non-standard Jira issue), for example "Request", do not appear under the issue type "Request" in Advanced Roadmaps when we define the hierarchy "Story" to "Sub-task". We can only view these Sub-task when we define the hierarchy "Sub-task" to "Sub-task". Which is not normal because the Sub-task should appear under the issue Request.

Can someone tell me what might be going on?
I appreciate your help,

Emanue Lima

[Eddie Meardon]

Hi @Fidelidade JIRA Admin

You have quite the conundrum.

If I had to guess, I'd say that something's misaligned in your issue hierarchy. The documentation has three steps for configuring custom hierarchy levels in Advanced Roadmaps (link to the docs here); the second and the third process on that page are what I'd focus on. Make sure that your Request issue type is on the right hierarchy level, and that issue type is associated with the same issue type scheme as your projects in Advanced Roadmaps. 

If this doesn't fix it, I'd suggest reaching out to our support team at https://support.atlassian.com/contact/. 

I hope this helps. If not, the support people are really nice. 

Cheers

Eddie

[Fidelidade JIRA Admin]

Hi Eddie,

Thank you for your reply.

The issues are in the same issue type scheme.
I opened a ticket on the Atlassian support platform.

Thanks

BR

Emanuel