Portfolio is stuck when trying to commit changes for shared teams from Portfolio to Jira

[Elyahu Eaton]

I've defined a new shared teams in Portfolio and confirmed the changes commit

Portfolio states that one of the teams was updated and then gets stucked. Only reboot can release the situaition

What can be the reason?

[Earl McCutcheon]

Hello Elyahu,

I cant say anything definitively without more details but on the surface since this is coming from commits relating to changes with teams, I would guess that its not a Portfolio specific error but rather something User directory related or hanging trying to communicate with the user directories, like a possible external directory timeout occuring while portfolio is attempting to commit the change for the user associations.

I would suggest checking the logging first to see if there are any explicit errors during the commit that can help narrow this down.

Let us know what you find.

Regards,
Earl

[Elyahu Eaton]

The logs are huge, we can't find nothing 100% related and we're still digging into it.
I might forgot to specify something which could be important, we're not opened to the internet and our JIRA & Protfolio installed locally on our servers. We have to download each plugin/add-on specifcally and installed it locally.