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×Is it better to build FAQ hubs using native Confluence features or third party apps? This is a question I often get asked during product demos. My answer often depends on a variety of factors: your s...
...articularly true in public FAQs, where businesses tend to show how great they are and all. Don’t do that! Instead, try to focus on the real issues and questions your teams and clients have. For t...
...rom the start, the FAQ hub extends its accessibility. Those without a Confluence account can access specific public FAQs in anonymous mode, both through Confluence and within Jira Service Management....
Editor’s note: The Welcome Center is a great place to learn how best to navigate the Atlassian Community. “My question is SO basic. I don’t feel comfortable asking it here.” “I don’t have nearl...
The challenge in joining any new community — or even when you’ve been in one for many years — is surfacing the content you care most about. In the Atlassian Community, one of the best ways to do so...
A healthy community is propped up by a handful of key components: shared values, a desire to learn, clear guardrails for participation and, perhaps most importantly, an environment where members feel...
...articipate here and with very few exceptions you won’t find what often plagues many online forums – trolls and abusers . One helpful thing to recognize in the Community are the lozenges beside a m...
It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...
Greetings! If you've landed on this thread, you're likely new to the Atlassian Community, and we're very glad you're here. This is a great space to introduce yourself and offer up&nb...
We’re totally biased, but the Atlassian Community is a great way to break down geographical barriers and draw on the expertise of humans from all across the globe — and have a lot of fun along the wa...
In case you missed the big news last week, we recently revamped our profile pages here in the Atlassian Community. While it may seem like a small update, it’s another way to help you better personali...
Who doesn’t love a good Tuesday tip on a Wednesday? (Apologies for the delay!) This time, I wanted to share some best practices on a topic I care deeply about: adding flair to your posts here on the ...
While you may not give them much thought, tags are an important part of any community's architecture. Tags help organize content into buckets and ensure the most relevant information is dis...
One of the coolest things about the Atlassian Community is the 24/7 knowledge-sharing that happens here. As part of that, members share their insights and experiences through longe...
...ere" next to your name? Or how about the best ways to follow the content you care most about? All of that is covered in our handy FAQ page. In addition, if you're wondering how to write the type of q...
The Community team is here to: A) help you get the most out of your experience; and B) to have fun. Meet the people behind the avatars: Stephanie Grice Where I'm based: The city of rose...
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