Training videos or Live Instructor? Which is the best way to train a team with mixed JIRA experience

I've inherited a team that has mixed experience with Jira. What would be the best way to highlight the benefits of the tool in a training format, that will not lose half the audience that is not technical?

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This looks like it should have a simple answer, but I am sorry to say that it really does not.

Just within my own team, I have pointed people to training videos, talks, online courses, documentation and even our HR team when I got stuck, because HR is (or should be) looking at individuals advancement and learning.

There is no "best way to train a team", other than "talk to them all and get them to understand each other"

There is a "best" way to train an individual within a team, and that "best" way is do what works for that person.

I learn nothing from videos, I learn a bit from books and courses, I learn a lot from my colleagues, friends and others in the right field and I learn best from trying to do it. If I were to limit myself to just the methods you ask about in your question, I'd forget the video option completely and demand a live instructor.

But a couple of people in my team might answer the other way around. Everyone I know has a different balance of learning methods. You can't assume any one form of training will work for everyone, you'll need to talk to each person and find out.

One note of caution though - if you are looking to use training material from somewhere check the date on it. Almost all of the videos and written docs you will find on the internet are obsolete or at least not updated for the latest version of the software.

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I agree with Nick in that people has different preferences, and that there is not always a solution that fits everyone. Something that I found successful is to get access to online training for the people in the team, give them some time to review it, and then form working groups so they can discuss their specific use case. Someone with more experience or expertise on Jira leading the working group can provide a lot of value teaching the tool with a focus on what the group needs.