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How to manage or update your Community account

Erica Moss
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October 11, 2019

Upon joining the Atlassian Community, you may decide to update what you share publicly and privately. Things you may want to do:

  • Change your display name
  • Ensure other users are tagging your proper profile (because you have more than one)
  • Avoid getting auto-logged in under the wrong account
  • Update your email because you're leaving a company or want it associated with a personal email

The good news: Most of these things are self-serve! However, a couple of them require assistance from the Community team. Before you reach out to us, please make sure you have reviewed our official guide:

Usernames, privacy, email changes, alter egos, and you

Two important things: 1) We cannot merge accounts, but we can move activity from an old account to a new one; 2) When asking us to help you troubleshoot, please always reference your Community profile URL in addition to the relevant email address.

If you still have questions, you can reach us at


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Mark De Bont August 3, 2023

Hi @eric , what is the route when contacting support to achieve this? Cheers, Mark 

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