I have great experience and skills in the customer service sector and am an expert in handling calls from customers for support about company products and services. My experience working in the finance and banking, automotive, and NGO sectors has helped me attain professional skills and expertise in the following areas:
-Customer support: Answering customer calls, emails, or chats and providing information about products or services
-Troubleshooting Technical Problems: Assisting customers with basic troubleshooting steps or escalating complex issues to relevant departments.
-Escalating Complex Issues: Identifying when a customer and field agent's concern requires further attention from a supervisor or specialized team.
-Quality & Service Assurance: Adhering to company standards for customer service interactions, including tone, professionalism, and resolution time.
-Record-keeping: Documenting all call information and keeping customers and employee’s information up to date
-Follow-up: Following up on customer inquiries that were not immediately resolved
-Communication: Following the company's communication scripts and providing friendly, courteous service to customers
-Provide Excellent Support: Respond to user inquiries and resolve issues related to our AI product in a timely and professional manner.
-Data security: Working in line with data security policies at all times
-Responding to customer inquiries: answering questions about products, services, and account details via phone email and live chats.
-Resolving customer complaints; -investigating issues, identifying root causes, and finding solutions to address customer concerns effectively.
Regards,
Benson Kimani
