Noticed an answer I posted was removed. Did I do something wrong?

[Tim Perrault]

Hi All,

I noticed one of my answers was removed. Is there a link someone can provide on general guidance around helping? I hope I didn't do anything wrong.

Thanks,

Tim

[Bill Sheboy · Accepted solution]

Hi @Tim Perrault 

If you look in this group you will find threads with ideas on answering from community leaders and others: https://community.atlassian.com/t5/Atlassian-Answerers/gh-p/Answerers

For marketplace vendors, here is more guidance: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723

My personal guide-rails for trying to help are:

• be polite
• seek to understand the problem/question when answering
• if selling something as a marketplace vendor, state that up front (and, I'm not a vendor)
• if there is an existing thread/documentation answering a question, direct people to that
• when out of ideas to help, admit that and suggest waiting for others to help and/or to contact Atlassian support

Kind regards,
Bill

[Nic Brough -Adaptavist-]

@Tim Perrault  I'd guess you've probably not done anything wrong too.

 @Bill Sheboy 's list is a great friendly summary of how not to make someone think "oh, that needs to go", but there are some other reasons an answer might be removed, including (but not limited to)

• Mod thinks it's a duplicate/repeat of another answer
• It's a comment or response to an answer that is removed for some reason (your post might have been absolutely fine, but the removal of the answer scrubs the responses to it as well)
• Mod has spotted a troll or other abuse, and while your answer is perfectly fine, they're going with "do not feed the trolls"

Moderators broadly have three places we can move things to, Removed, Spam and total-delete. 

I don't know the rules on who has total-delete.  I do, for some stuff, but I think I've only ever used it when something from a non-spam user is highly offensive, and I can't remove it because of the current bug that some leaders have with moving stuff.  (And my own posts a couple of times when I've written really badly and want to start over)

I had a quick look, and the only things you've got in "moderation" are your (valid) reports of abuse, so my instinct is that you've suffered a removal because someone else was being bad.

[Tim Perrault]

Thanks so much @Bill Sheboy @Nic Brough -Adaptavist- those are very helpful tips. I don't think I violated any guidelines or anything. Maybe a duplicate?

Really just trying to help here. Let's me keep my skills up by answering questions. Plus all the users I have encountered have been really nice. Gives me a little smile when I know somebodies issue was resolved. Not too mention those kudos point :)

Thanks,

Tim