Marking articles as "Featured"

[Bill Sheboy]

Greetings, community!

What are your thoughts on...guidance to mark articles as "Featured" and when to remove the indicator from them?

It seems some get marked that way, for unclear reasons, and the indicator is never removed.  This may lead to some "noisy" group lists, such as this one: https://community.atlassian.com/t5/Jira-articles/bg-p/jira-articles

I checked the community guidelines and the ones for marketplace / solution providers and found nothing about when to use "Featured".

Thanks in advance for your thoughts!

Kind regards,
Bill

[Shawn Doyle - ReleaseTEAM]

I assumed only Atlassians would use this feature.

[Bill Sheboy]

Hi @Shawn Doyle - ReleaseTEAM 

Anyone who writes an article may mark it as "Featured".  It also appears community managers can mark existing article also.

Kind regards,
Bill

[Monique vdB]

@Shawn Doyle - ReleaseTEAM unfortunately the platform has "bundled" permissions where the ability to write an article cannot be separated from the ability to feature an article. We're hoping this will be resolved in the next iteration of our platform, which is on the horizon!

[Andy Gladstone]

@Bill Sheboy it's a great question/discussion. In general there are a group of Atlassian Community Managers and Atlassian Community Leaders (managers=employees, leaders=volunteers) that are supposed to be curating the content in groups and products. Some groups and products are very well maintained, others are not.

While authors can feature their articles, it generally should be something that is decided upon by the group's leadership and not by individual contributors.

If you have any specific groups that need some 'weeding' (i see your example above) please let us know so we can nudge the group leadership to start some landscaping!

[Bill Sheboy]

Thanks @Andy Gladstone   I was checking if there was guidance which I had not found.  There are some with years-old "featured" ones, yet perhaps those are still considered more important than other posts.

Here is a quick chart I made last week of the non-zero, featured item counts:

[Monique vdB]

@Bill Sheboy thank you for flagging!  The guidelines you listed actually do call this out:

4) Do not feature your own or other partners' articles

The ability to feature articles is reserved for Atlassian staff. If an Atlassian writes a feature on a Partner app or solution, the staff author must also follow this guideline.

But our updated guidelines may not and I'll flag this to @Kate C_ to address

We've also been adding pin emojis 📌 to subject lines where the content is truly evergreen and should be pinned, in preparation for a larger and ongoing cleanup. We have a new team member starting later this quarter and doing this ongoing cleanup will specifically be part of their remit. 

If you see outdated featured content in the meantime, you can feel free to report to moderators to have it taken down ad hoc as part of our regular moderation work.  But rest assured we are working on it!

[Bill Sheboy]

Hi, @Monique vdB -- Thanks for the follow-up info!