With the new single sign on through my.atlassian for all cloud accounts we have run into an issue because we have two separate cloud accounts for two parts of our business.
Because the feature set, branding, and customer base are so different we setup two different cloud accounts and many users have access to both. We setup user logins for each account like so:
This used to work really well. Employees often switch back and forth between the two.
After the migration to the new central login, Atlassian won't let anyone be logged into two accounts at the same time. Every time you switch from one tab to the other you see the "Did you use the wrong account?" message and are forced to login again. To make things worse the new login page is fancy and only displays either the username or the password field, but never both so it breaks most people's Password Managers.
This makes using two accounts basically unbearable and a huge waste of time.
Is there any way to support two accounts? Is there a way to migrate both emails to the same my.atlassian account? Is there a good way to switch all users of one of the system to using the other email on their account so they don't have to login 20x per day?
Just looking for something to make things work again. We can't go on like this much longer.
Solved! Go to Solution.
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