Hi everyone! If you're joining me from the community post I published earlier: https://community.atlassian.com/t5/Enterprise/Data-Residency-Roadmap-Plans-and-your-Feedback-wanted/ba-p/1598260#U1599531
I'd like to use this thread to get some feedback on anything published in the article, and more specifically on the points I highlighted in the title:
One of our biggest areas is around both User Account Data being part of data residency, as well as the external regulations that you are looking to meet with this need. When we speak to customers, partners, and even our tech peers - we've learned that a lot of these laws are still widely open for interpretation. Especially in some areas, such as EU when events like the Schrems II court case striking down the privacy shield.
So when it comes to those customers that are asking for User Account Data (e.g. your name and email address) to be stored within your country, I'd love to learn more on what the underlying internal policy or external regulatory control is that you're looking to meet by having this included.
Another interesting side to this is, if it really is Name/Email that you require within country, does that also include not just your profile/account data in Jira, for example, does that also include our customer records of you in our IT systems (like for billing, as an example).
What our initial finding with customers is, when it comes to user account data, again Name/Email, that they don't really care/need that to be permanently stored within the country. But what they do care about is any personal data they generate in the product, (such as putting your customer's name and email into a jira issue or confluence page) - and of course that is already covered today by our data residency strategy.
So would love to hear more from you all on that topic specifically, and of course anything else you'd like to give feedback on!