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trello doesn't open on desktop app

Sergi Barrientos
Sergi Barrientos
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October 22, 2024

I have an iMac with Monterrey 12.7.6

when i opoen the app, what i see is a window black and blue squares... and can not do anything.

it works online and in other devices...

what should i do to fix this?

 

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Alisson Sartor
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2024

Hello, Sergio!

Welcome to the community.

It appears you're facing a known bug related to the MacOS Update, which is associated with GPU Acceleration.

To resolve this, we recommend you try running the application by disabling the GPU Acceleration as a workaround. You can do that by opening your Trello, clicking on the "Help" button, and then disabling the Hardware acceleration there:

Screenshot 2024-10-17 at 2.34.16 PM_2024-10-17T17:34:57.454Z.png

After disabling, please close your App and try to open it again.

Team is already working on a fix, hope it will be ready soon.

Kind Regards
Alisson
Trello Team

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