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received email stating premium subscription ended

Kirsty Lambert
Kirsty Lambert
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May 22, 2024

I received an email yesterday stating my premium subscrition has ended - but I have my recceipt to confirm I am paid up until 19 July

 

It has removed all my boards and I can't get a response from the help team

 

Does anyone have any idea's please

thanks

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Caity
Caity
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 22, 2024

Hi Kristy, I took a look at your account, and it looks like this is related to your company's Trello Enterprise account. Our support team will be able to provide more information than I can here, but in the meantime, I'd recommend that you ask your company's Trello admin about this. They should be able to reactivate your access to your Workspace.

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Trello
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