can't find members page to deactivate profiles

[ASPEN]

i need to deactivate a couple profiles so i can have only 10 members

[Dimitris Sylligardakis]

Hi @ASPEN ,

From what I know, Trello has a feature to deactivate members, but it is only available for Trello Premium Workspaces.

On Trello Free Workspace, all members are automatically admins and there's no way to change that.

Here are your options to achieve the 10-member limit:

You can remove members from the Workspace completely. They will lose access to all boards and data within that Workspace. To do this, go to Workspace Settings -> Members, and click the "Remove" option next to the member's name.

Trello Standard or Premium Workspaces allow you to have more control over members and permissions. You can have members who are not admins, and you can convert existing members to non-admins. This doesn't directly deactivate them but gives you more flexibility.

If you want to start fresh with only 10 members, you can create a new Trello Workspace and invite only those 10 people. You can then transfer any necessary boards or data from the old Workspace to the new one.

Hope this helps

[ASPEN]

thank you. on my current board- i only have ten members though so why won't it let me work on the board anymore? i changed the ability of all the old members and it only shows 10 members now

[Dimitris Sylligardakis]

All I can think of is the following 

1. Member Roles and Permissions:
   • Ensure that the members you have are properly assigned the correct roles. Sometimes, if roles are not assigned correctly, it might cause issues with board functionality.
2. Browser and Cache Issues:
   • Sometimes, browser cache or cookies can cause issues with how Trello functions. Try clearing your browser cache or using a different browser to see if the issue persists.
3. Board Limits:
   • Ensure that you are not exceeding any limits set by your Trello plan. For example, on the free plan, there might be a limit on the number of boards you can have.
4. Team Members’ Access:
   • Double-check that all members have accepted their invitations and have proper access to the board. Sometimes, pending invitations can cause issues.

[Caity]

@ASPEN The limit applies to the entire Workspace, not just individual boards, so if you have 10 members on one board in the Workspace and then another board in the Workspace has additional members, or if there are other members of the Workspace itself, you would still be over the limit.

If you navigate to the Workspace members page following the instructions from @Dimitris Sylligardakis, that will show you the collaborator count for your Workspace. If that says 10 but the Workspace is still read only, please let us know here.