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account verification email not received

Paul Komeiji
Paul Komeiji
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April 25, 2024

creating a user (removed for privacy) but the user is not receiving the account verification email.   Could you please check?

 

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Alisson Sartor
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 30, 2024

Hello, Paul!

I sent a new confirmation email to the user you requested; our servers are showing it was delivered; can you confirm if it worked?

I'll delete the email that you shared here for security reasons 

KInd regards
Alisson
Atlassian Team

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Noah Dinlemez
Noah Dinlemez May 1, 2024

It seems my organization is getting similar problems... with multiple domains too. Is there something wrong on the Atlassian end perhaps? 

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Alisson Sartor
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 1, 2024

Hello, Noah!

Since you are having issues with multiple domains, can you create a ticket directly with the support team at https://trello.com/contact#/?

Kind regards
Alisson
Trello Support Team

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