Why does the window "website requesting auth" appear ?

[Alexina ORSONI _BSV_]

Dear Community,

I have this window which appear from this afternoon in my trello desktop.

This morning, all was good because I used Trello desktop without this window.

Even if I insert my login and password, this window appears each time I want to view an other board.

My computer is behind a VPN.

Is there a solution or I have to see with my IT ?

Thank you for your help.

[Soumyadeep Mandal - SaM · Accepted solution]

Hi @Alexina ORSONI _BSV_ ,

Welcome to the community!

I don't think it is an issue of Trello. The VPN is causing this problem, not Trello. You might be using a free vpn.

Regards,

Soumyadeep

[Alexina ORSONI _BSV_]

Dear @Soumyadeep Mandal - SaM

Thank you for your answer. I must use the VPN given by my company.

This morning I haven't this window whereas I was connected to the VPN as each day.

I tried without the VPN and you're right : it's working well.

Because I need VPN several times a day, I prefer to keep the connection on.

Thus I will ask my IT if it is possible to get the authorization to connect to trello with trello desktop which is usefull.

Regards,

[Alexina ORSONI _BSV_]

Finally, I asked my IT who changed in the Windows Settings -> Proxy by disabling "Use install script" and enabling "auto detect settings".

The problem may due to a synchronization problem because I changed my windows password few days before.

Now, Trello for desktop is working fine !

Thank you.

Regards.